Salesforce Business Analyst

5 months ago

Toronto, Canada NTT DATA Full time

**Job Description: Requirements**:

- Current Salesforce Administrator Certification
- 8+ years of Business Analysis experience, including: Tableau and data analysis
- ERG, Workday experience
- Led or performed a major role in Discovery Workshops
- Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
- Identifying gaps and pain points
- Elucidate requirements into User Stories and Acceptance
- Criteria and gain client sign-off
- Prepare for and conduct Sprint End client demos
- Work with technical leads; onshore and offshore
- Use Analytical and problem-solving skills
- Write Stories from Epics, run refinement sessions, drive daily stand ups,
- the Relationship Builder among Product Owner, Client and other project stakeholders.
- A minimum of 3 years:

- Utilizing Salesforce Best Practices
- knowing when to utilize configuration vs. custom code vs. App Exchange product
- working within Agile development methodology
- working in JIRA, or similar Project Management tool
- Configuration
- Workflow/ Process Builder and Flow
- Approval Processes
- Org Wide Sharing Rules
- Role hierarchy and User Profiles
- Data migration using Data Loader or Data.io
- Reports and Dashboards Creation
- Preferred Qualifications:

- Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
- Agile cert (SAFe, IIBA, PMI, etc.)
- Superior written and verbal communication
- Strong understanding of CRM functional knowledge
- Prior experience with multiple system integrations and data field mapping
- Experience in User Acceptance Testing and End-User Training

**About NTT DATA Services**:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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