Field Manager

5 months ago

Toronto, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Field Manager - Plumbing, Water or Electrical
**Status**: Regular, Full Time
**Department**: Field Operations
**Reports to**: General Manager
**Division**: Enercare Home and Commercial Services

Please note that this position will cover the areas of the GTA or Eastern Ontario (Peterborough, Kingston, & Ottawa)

**Summary**:
The Field Manager, Plumbing. Electrical, Water is responsible for managing a team of field-based technicians and sub-contractors delivering high quality maintenance, repairs and installation and repair of Plumbing piping and fixtures, water treatment units and/or electrical fixture install and repairs. They must also be able to set sales targets, manage metrics and encourage sales.

**Accountabilities**:

- Manage a team of field-based technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labour, contractors, and other resources used by the team, are met. This will require the production of a personal action plan and allocation of patch targets to Technicians.
- Ensure his/her team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of Enercare Home Services.
- Forecast and meet manpower requirements in line with the planning process and with the Service and Install Planning to ensure an effective manpower/workload match and that productivity target/quality standards are met.
- Ensure that day to day operational problems which impact on service delivery are identified and resolved through working with the Service Centres, Field Support, Supply Chain, Fleet Services, Back Office and other specialist support services, contractors and suppliers.
- Ensure that technicians submit invoices, digital forms and payments for work performed to maximize cash flow.
- Compile team schedules, including shifts and hours of work to ensure that customer and business requirements are met.
- As a member of the Regional Management team this Field Manager helps to develop the business within the Region and contributes to the profitability of Enercare Home Services.
- Undertakes and ensures quality control is carried out so that all work complies with current codes and standards.
- Use information gained through day-to-day supervision and quality control to improve business processes.
- Ensure competency and performance appraisals are undertaken personally, so that training needs are identified and met.
- Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters, so as to improve the image of Enercare Home Services. Takes action to identify and address the cause for complaint so that repetition is minimized.
- Identify potential or possible ways in which working practices can be improved and new methods introduced so that Enercare Home Services can maximize its profitability.

**Qualifications**:

- Post-secondary education or equivalent
- Demonstrated commitment to excellent customer service
- Excellent knowledge of the company policies and procedures
- Sound base of technical and computer skill knowledge
- Excellent communication skills
- Excellent organizational skills
- Exceptional analytical skills
- Capable of working under pressure. Meeting deadlines, productivity and financial targets
- Ability to motivate and focus staff to meet or exceed district targets
- Excellent knowledge of the plumbing, water treatment and/or electrical industry
- Valid driver’s license

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, dis

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