Bilingual Service Desk Analyst

2 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**

Bilingual Service Desk Analyst

**Vacancy No**

VN7588

**Company Name**

Compugen Inc

**Work Location**

Richmond Hill, ON

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen
- **Our Culture**: We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
- **Key Responsibilities**:

- Contribute to team innovation through ideas for process improvement and efficiency.
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
- Document all problems and solutions in the Service Desk Tracking System.
- Build relationships with customers.
- Be available to work variable shifts if needed, which may include evenings, weekends and holidays.

**Skills & Qualifications**:

- College diploma or university degree in the field of computer science or technology.
- Exceptional customer service and interpersonal skills, with a focus on rapport-building.
- 2 years of experience of related experience.
- Related technical experience in either a work or school environment.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Experience working in a team-oriented, collaborative environment.

**What Compugen Offers You**:

- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility

**Equity Statement**:
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
- **Découvrez Compugen**: Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d'audace. Grâce à notre expertise, notre curiosité et notre approche collaborative, nous aidons les organisations à créer et offrir des expériences numériques réfléchies et mémorables. Pour nous, c’est ce que ça veut dire de s'appuyer sur la technologie tout en restant centré sur l'humain.
Aider les organisations à imaginer et réaliser de nouvelles possibilités, ce n’est pas juste un slogan pour nous — c’est ce qui guide notre quotidien. Nous croyons foncièrement que la technologie est le conduit, mais les gens sont les points de connexion qui rendent la magie possible
- **Notre culture**:
Notre culture priorise le bien-être humain et s’investit dans votre potentiel. Nous sommes non seulement dédiés à nos objectifs d’entreprise, mais aussi à vos objectifs professionnels.
Si vous avez une curiosité inlassable, un désir de faire une différence et un esprit fondamentalement collaboratif, vous êtes au bon endroit.

**Responsabilités clés**:

- Fournir un support technique aux utilisateurs du centre d’appel par téléphone ou par courriel, selon les besoins.
- Contribuer à l'innovation de l'équipe grâce à des idées d'amélioration et d'efficacité des processus.
- Développer, mettre en œuvre et/ou participer à la préparation d'articles de connaissances de base et/ou de documentation pour l'utilisation du Centre d’Appel ; formuler des recommandations d'améliorations de nos processus.
- Documentez tous les problèmes et solutions dans le système de suivi du centre de services.
- Établir des relations avec les clients.
- Être disponible pour travailler selon des horaires variés si nécessaire, ce qui peut inclure les soirs, les fins de sem

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