Client Service Manager

2 weeks ago

Laval, Canada BFL Canada Full time

Job Details

Description

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**We are looking for a Commercial Insurance Broker experienced in Transportation (Client Service Manager) for our Laval office**

As a Client Service Manager, you will work closely with the Client Executive to proactively manage their book of business and guarantee maximum retention of existing clients and support the growth this book.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

**Your day as a Client Service Manager**
- Proactively manage a book of business by reviewing client's risk and claims history as well as providing coverage and solutions accordingly.
- Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients.
- Review policy wordings and other documents for accuracy and completeness.
- Coordinate the preparation of underwriting submissions; maintain relevant account documentation and correspondence.
- Maintain renewal lists, records, and files for policies so that they are organized and up to date.
- Request and follow up on missing information, endorsements and policy documents from insurers.
- Follow up with underwriters, broker-agents, and clients on outstanding files.
- Monitor, and follow up on delinquent accounts receivable in collaboration with the Finance Department.
- Implement appropriate claims administration and loss prevention procedures.
- Determine the needs of potential clients by researching and utilizing appropriate resources.
- Maintain an extensive network of market relationships.
- Support the Client Executive in the growth of their book of business.
- Perform other duties and special projects as required.
- University degree in business or finance or a DEC in Insurance and financial services.
- 5 to 10 years of experience in insurance brokerage with extensive knowledge in Fleet and transport insurance.
- Insurance broker's license issued by the AMF.
- Bilingual with strong verbal and written communication skills in French and in English.
- Good knowledge of the MS Office Suite (Excel, Outlook and Word)
- Strong presentation, analytical and problem solving skills.
- Effective time management and organizational skills.

**Who we are.**

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

**More about us**

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

  • Store Manager

    2 weeks ago

    Laval, Canada Store manager Full time

    Responsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...

  • Client Service Manager

    2 weeks ago

    Laval, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Manager, Bioanalytical Services

    6 days ago

    Laval, Canada Altasciences Full time

    Your New Company! At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Client Manager, Bioanalytical Services

    1 week ago

    Laval, Quebec, Canada Altasciences Full time

    Your New CompanyAt Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Manager, Client Advice

    2 weeks ago

    Laval, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Advisor

    2 months ago

    Laval, Canada BMO Financial Group Full time

    3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Client Service Advisor

    2 days ago

    Laval, Canada BMO Financial Group Full time

    3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Client Service Associate

    4 weeks ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 171496 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Service Associate, you will contribute to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...

  • Client Service Representative

    2 months ago

    Laval, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Relations Manager

    1 week ago

    Laval, Quebec, Canada Croesus Full time

    Position:The Client Relationship Manager is responsible for building and maintaining long-term relationships with clients by supporting and selling Croesus solutions.Manage strategic client activities and relationships:Act as the primary contact for all client-related activities Know and sell Croesus's industry leading solutions and services. Expand...

  • Client Service Representative

    1 week ago

    Laval, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are...

  • Client Service Advisor Ii

    2 months ago

    Laval, Canada BMO Financial Group Full time

    3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2 **Bilingual** Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service...

  • Client Service Advisor Ii

    1 week ago

    Laval, Quebec, Canada BMO Financial Group Full time

    3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2BilingualProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service...

  • Client Financial Services Agent

    1 week ago

    Laval, Canada Desjardins Full time

    As a client financial services agent at- Caisse Desjardins de l'Éducation - , you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple...

  • Client Services Representative- 30h

    4 weeks ago

    Laval, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Associate

    3 weeks ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 171496 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Service Associate, you will contribute to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...

  • Client Service Associate

    4 weeks ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 171496 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Service Associate, you will contribute to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...

  • Solution Service Client

    4 weeks ago

    Laval, Canada Corbeil Électroménagers Full time

    Le Groupe Amiel amorce un important programme de transformation qui place le commerce unifié au centre de l’expérience client et de l’efficacité opérationnelle. Cette transformation passe par l’implantation de Microsoft Dynamics 365 dont la portée inclut le déploiement des modules Finance, Supply Chain Management, Commerce, Customer Engagement...

  • Solution Service Client

    4 weeks ago

    Laval, Canada Corbeil Électroménagers Full time

    Le Groupe Amiel amorce un important programme de transformation qui place le commerce unifié au centre de l’expérience client et de l’efficacité opérationnelle. Cette transformation passe par l’implantation de Microsoft Dynamics 365 dont la portée inclut le déploiement des modules Finance, Supply Chain Management, Commerce, Customer Engagement...

  • Client Services Representative- 30h

    4 weeks ago

    Laval, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...