Client Manager, Bioanalytical Services

7 months ago

Laval, Canada Altasciences Full time

Your New Company
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences. We are better together and together We Are Altasciences.

About The Role
The Client Manager (CM) - Bioanalytical Services is responsible for managing accounts of existing clients for the issuance and maintenance of study related contracts and their associated terms with clients/vendors. The CM collaborates with lab operations, internal legal and financial teams as needed. The CM monitors returning customers' accounts and proposals/contracts on a regular basis, including management of quote, contracts, and cost recovery associated with BioAnalytical project deliverables. Through their activities, the CM directly contributes to the increase of client retention rates, drives customer loyalty and generation of repeat business.

**What You'll Do Here**:

- Act as the primary point of contact for the standalone BioAnalytical studies.Set up and host Client calls via MS Teams (kick-off meetings, regular meeting, ad-hoc meetings), ensuring meeting minutes are accurately taken, reviewed internally and provided to the client in a timely fashion
- Promptly respond to internal and external stakeholder requests.
- The CM understands the quotation process and is responsible for ensuring that BioAnalytical proposals are correctly reflected in study related contract and any change control is communicated to the client.
- Responsible for drafting, reviewing and submitting for electronic signature all study Contract, Change Orders, and other legal documents in a timely fashion and according to Altasciences established KPIs.
- Review timelines upon award with BioAnalytical leads to ensure appropriate template/milestone is being applied.
- The CM is responsible for the presentation, tracking and follow up of Change Orders (out of scope, overbudget, study reconciliation) to clients. In this scope, they may update the quotation to reflect the changes and will be required to track the Change Orders through internal software.
- Coordinate contracts with third party vendors, if needed.
- Ensure third party Data Transfers are coordinated with client and client vendors.
- Responsible for technical and study specific communication, capturing all relevant sponsor specification in Ask Albert-Tell Us Once database.
- Coordinate receipt of client provided reference material, reagents, matrices with internal and external stakeholders.
- Track Key Performance Indicators to ensure deliverables are completed on time.
- Maintain data in respective systems to ensure weekly reports are up to date (Front End, Pass-through Report, BID, SF opportunity Report, Sample Disposition, etc).
- Sending the Sample Disposition Form to Clients for clinical samples or archived/stored non-clinical samples.
- Monitor Client invoice payment status with Account Receivables and escalate if needed.
- Act as a BD back-up on BioAnalytical Quote generation, if needed.
- Host and/or Participate in Client visits, as required.
- Other supporting tasks, as needed.

**What You'll Need to Succeed**:

- Background in BioAnalytical Services.
- Good knowledge of Microsoft Office Suite (Outlook, Word, Excel, PPT).
- Ease in taking meeting minutes.
- Client services approach and mindset (internal and external).
- Experience working with a CRM (Salesforce ideally).
- Ability to work well with others.
- Ability to work in a fast-paced environment.
- Strong work ethics.
- Excellent communication and negotiation skills.
- Problem solving and risk mitigation skills.
- Diplomatic leadership.
- Team Player.
- Attention to details.

LI-MB1

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences

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