Client Service Representative

5 days ago


Laval, Canada Foss National Leasing Ltd. Full time

**About Foss National**:
Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused **Bilingual Client Service Representative** to become a member of our team in our **Laval, QC **office. **Working in the Laval office 2 days & 3 days **remotely****

**If this sounds like you, come join our team**

**Main Responsibilities**:

- Distribute vehicle plate, licence renewals and annual insurance documents to drivers, customers and other stakeholders as needed.
- Prepare and distribute custom billing and other customer reports in a timely manner.
- Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s.
- Update and maintain internal databases while ensuring a high level of accuracy.
- Complete client and prospect specific projects
- Provide back up support to the Client Support Service and Client Service Teams
- Learn products and services and undertake internal development and training.
- Follow company defined policies and procedures.
- Other duties as assigned.

**What you they will bring to the Company**:

- At least five years’ experience in a similar customer relations position
- Ability to multi-task with accuracy
- Knowledge of a CRM tool such as Sales Force would be an asset.
- Ability to prioritize requests and deadlines.
- Strong Analytical skills
- Professional phone manner
- Proficient in MS Office Suite; advanced in Excel
- Passion to stay busy and eager to do whatever it takes to get the job done.
- Strong written and oral communication skills
- Positive energy and enthusiasm every day
- Previous experience and familiarity with automotive leasing is an asset.
- Bilingual in English and French

**How to Apply**.



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