Service Advisor

3 weeks ago


Guelph, Canada Guelph City Mazda Full time

**_ Duties:_**
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately diagnose vehicle issues
- Provide recommendations for necessary repairs and maintenance
- Prepare repair estimates and explain them to customers
- Schedule appointments and manage the service department's workflow
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicles
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and vehicle repairs

**_ Requirements:_**
- Previous experience as a Service Advisor or in a similar role preferred
- Knowledge of automotive repair and maintenance procedures
- Strong communication and interpersonal skills
- Ability to multitask and prioritize work in a fast-paced environment
- Proficient in using computer systems and software for record keeping, CDK is an asset
- Detail-oriented with excellent organizational skills

We offer a competitive, performance-based compensation package, great work environment and the opportunity to be on the front line of the auto industry. This is a role requiring a highly motivated and enthusiastic individual that is eager to service customers in a fast-paced environment. You enjoy engaging with the public and are a very strong communicator with solid computer skills. The successful incumbent will have demonstrated quality service and high-volume success, a strong level of professionalism and knowledge of the automotive industry.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process. We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._


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