Service Advisor

4 weeks ago

Guelph, Canada Pfaff Subaru - Pfaff Automotive Partners Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:Service Manager

**Summary**
This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process. The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Books out and receives parts and sublets.
- Creates captive reports.
- Sends customer satisfaction index files for CSI.
- Creates and submits cash sheets to accounting.
- Settles 20/20 and submits to accounting.
- Orders office supplies.
- Coordinates valet runs and valet’s customer cars when required.
- Coordinates rental car service for customers as required.
- Contacts appraisers and adjusters.
- Updates client accounts with relevant information.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: One location

  • Service Advisor

    2 weeks ago

    Guelph, Canada Olympic Honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Senior Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and...

  • Service Advisor

    2 weeks ago

    Guelph, Canada Olympic Honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Senior Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and...

  • Service Advisor

    7 days ago

    Guelph, Canada Olympic Honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Senior Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and...

  • Service Advisor

    3 hours ago

    Guelph, Canada olympic honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and communication and...

  • Service Advisor

    2 weeks ago

    Guelph, Canada AutoCanada Inc. Full time

    **Service Advisor** **Guelph Kia** **Guelph, Ontario** **Guelph Kia is **always looking for those who are passionate about delivering an exceptional customer experience to join our growing team as a **Service Advisor!** You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our...

  • Automotive Service Advisor

    2 months ago

    Guelph, Canada Midas GUELPH 9547 Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience. We are looking for automotive service advisor to direct service department activities of a full service repair and maintenace shop engaged in repairing...

  • Automotive Service Advisor

    2 weeks ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Automotive Service Advisor

    7 days ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Automotive Service Advisor

    2 months ago

    Guelph, Canada Eknors Auto Inc Full time

    Responsibilities: - Greet customers and provide excellent customer service throughout their visit - Listen to customer concerns and accurately document them - Conduct vehicle inspections and identify necessary repairs or maintenance - Provide customers with detailed explanations of recommended services and associated costs - Upsell additional services or...

  • Automotive Service Advisor

    7 days ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Service Advisor

    3 weeks ago

    Guelph, Canada VinFast Auto Canada Full time

    About VinFast VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe....

  • Automotive Service Advisor

    5 days ago

    Guelph, Ontario, Canada Midas GUELPH 9547 Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience.We are looking for automotive service advisor to direct service department activities of a full service repair and maintenace shop engaged in repairing...

  • Service Advisor

    3 weeks ago

    Guelph, Canada VinFast Auto Canada Full time

    À propos de VinFast VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans. Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS...

  • Automotive Service Advisor

    5 days ago

    Guelph, Canada Dettmer Tire Full time

    **About us** Dettmer Tire is a small business in Guelph, ON N1E 2N1. We are agile, and our goal is to With almost 45 years of operation, Dettmer Tire & Auto Service owes its success to our committed employees, especially those who've stood by us long-term. We're proud to announce Dettmer Tire & Auto Service is a certified Living Wage Employer, enabling our...

  • Automotive Service Advisor

    4 weeks ago

    Guelph, Canada Guelph Toyota Full time

    The Service Advisor is the backbone of our service department. This position is responsible for servicing and maintaining vehicles, communicating with customers to determine vehicle needs and ensuring that vehicles are repaired in a timely manner. In this role, you will have the chance to interact with a wide variety of customers, while also learning more...

  • Automotive Service Advisor

    2 months ago

    Guelph, Canada Wayne Pitman Ford Lincoln Inc Full time

    **Automotive Service Advisors for the Main Shop** **Automotive Service Advisor for the Quicklane Shop** Here is what we are looking for when we H.I.R.E: **H**: Honesty - Be truthful and transparent with co-workers and customers. **I**: Integrity - Do the right thing and be a team player. **R**: Reliability - Show up and bring a consistent work...

  • Service Advisor

    2 months ago

    Guelph, Canada AutoCanada Inc. Full time

    **Service Advisor** **Guelph Hyundai** **Guelph Hyundai, ON** We are looking for - ** **a - **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! - **Guelph Hyundai **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service...

  • Service Advisor

    7 days ago

    Guelph, Canada AutoCanada Inc. Full time

    **Service Advisor** **Guelph Hyundai** **Guelph, ON** AutoCanada is currently recruiting an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team at **Guelph Hyundai.** You will play a key role in curating the service experience for our valued clients who choose to service their...

  • Service Advisor

    2 months ago

    Guelph, Canada Guelph City Mazda Full time

    **_ Duties:_** - Greet customers and provide excellent customer service - Listen to customer concerns and accurately diagnose vehicle issues - Provide recommendations for necessary repairs and maintenance - Prepare repair estimates and explain them to customers - Schedule appointments and manage the service department's workflow - Coordinate with technicians...

  • Automotive Service Advisor

    3 weeks ago

    Guelph, Canada Guelph Nissan Infiniti Full time

    The Service Advisor is the repair/warranty customer service interface for the automotive dealership. Working with other departments to provide the most comprehensive service to vehicle owners when they engage with us. Working in a fast paced dynamic environment that requires you to be at the top of your game each and every day. Functions include but not...