Junior Service Advisor

3 weeks ago

Guelph, Canada AutoCanada Full time
Junior Service Advisor 
Guelph Hyundai
Hamilton, ON

Are you looking to drive your career forward? 

We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. This is a fast-paced environment, and with the right attitude and abilities we will offer training to advance your career

Sounding good so far?

What's in for you?

Competitive compensation package Health and Dental Benefits  Life Insurance Employee Vehicle Purchase Plan Employee and Family Assistance Program

Your Key Responsibilities:

Own providing exceptional customer service to our valued clients by exceeding their needs and expectations. Answering incoming phone calls and inquires related to vehicle servicing. Meet and greet customers arriving for service appointments. Create quotes and work orders for vehicle repairs. Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options. Provide the clients with regular information and updates regarding the status of vehicle repairs. Work with the parts department to determine parts availability and scheduling of future service appointments. Complete and close repair orders. Advise clients about warranty protections and potential cost savings. Review the repair order and service performed with the client after the service has been completed.

You’ll need:

1 year + experience in a customer service or sales capacity, preferably related to the automotive industry. Ability to be professional and deliver exceptional service to clients. A well-defined sense of diplomacy, including negotiation and conflict resolution skills. Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers. Strong organizational and time management skills. Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets. A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments. Detail oriented, self-motivated and resourceful. Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.). Knowledge of CDK computer operating system or similar systems would be considered an asset. Must possess a valid driver's license and a safe driving history. Ability to work some Saturdays once trained.

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