Automotive Service Advisor

1 month ago


Guelph, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Other duties as assigned.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver's licence for province of employment.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Service Manager and Parts Manager.

**Physical Demands and Working Conditions**
- Work environment involves occupational hazards associated with working in a garage
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Learning and Development opportunities
- Scholarships
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

High-School or Equivalent


  • Service Advisor

    4 days ago


    Guelph, Canada Pfaff Automotive Full time

    Service Advisor Pfaff Subaru Guelph ON N1K 0A4 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love...


  • Guelph, Canada Guelph City Mazda Full time

    Commitment to providing consistently exemplary customer service - Detail-oriented and process-driven with exceptional prioritization and organization abilities is essential for our extremely busy and fast-paced service department - Collaborative and team-oriented with exceptional communication skills - Excellent problem solving and conflict resolution...

  • Service Advisor

    5 days ago


    Guelph, Canada Pfaff Subaru - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    19 hours ago


    Guelph, Canada Pfaff Subaru - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...


  • Guelph, Canada GUELPH TOYOTA Full time

    **Parts Advisor** **Guelph Toyota is** **hiring experienced Parts Advisor(s) for a immediate openings at a established high volume Toyota dealership in the Guelph Auto Mall.** **If you don't have automotive Parts counter experience, please do not apply.** - Fulfilling all orders made by retail, internal, and wholesale customers - Providing customers...


  • Guelph, Canada Budds’ Group Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician. What We Offer: One of the top performing and established Mazda dealers in Canada Company pension plan with employer RRSP...


  • Guelph, ON, Canada Budds’ Group Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician. What We Offer: One of the top performing and established Mazda dealers in Canada Company pension plan with employer RRSP...


  • Guelph, Canada Dettmer Tire Full time

    **Job Summary**: **Duties**: **perform general office duties, receive customer vehicle complaint, sell merchandise, and explain the work performed and associated costs to customers. Quoting tires whole sale and general public, Being knowledgeable with the different vehicles types** **Qualifications**: - Previous experience in customer service, sales, or...


  • Guelph, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Guelph, ON, Canada Budds’ Group Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician. What We Offer: One of the top performing and established Mazda dealers in Canada Company pension plan with employer RRSP...

  • Parts Advisor

    1 month ago


    Guelph, Canada AutoCanada Inc. Full time

    **Parts Advisor** Guelph Kia Guelph, - **Ontario** **Guelph Kia** is - ** **looking for a - **Parts Advisor** to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership. Your love of the automotive industry,...


  • Guelph, Canada AutoCanada Full time

    Junior Service Advisor  Guelph Hyundai Hamilton, ON Are you looking to drive your career forward?  We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our...

  • Parts Advisor

    4 weeks ago


    Guelph, Canada AutoCanada Inc. Full time

    **Parts Advisor** **Wellington Motors** **Guelph, ON** At **Wellington Motors**, **we are looking for a **Parts Advisor** to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership. Your love of the...


  • Guelph, Canada The Metro Truck Group Full time

    **FULL-TIME PARTS AND SERVICE COUNTER REPRESENTATIVE- METRO TRUCK GROUP, GUELPH LOCATION.** The Metro Truck Group is a full-service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are currently looking for a Parts/Service Counter Representative to join our team at our busy location residing in Guelph, ON. At the...

  • Service Advisor

    1 month ago


    Guelph, Canada Assured Automotive Full time

    Job Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. ...

  • Parts Advisor

    1 month ago


    Guelph, Canada Guelph Nissan Full time

    **Do you enjoy dealing with people and love being organized while working in a fast paced challenging automotive dealership environment? Guelph Nissan/Infiniti is seeking a Summer Parts Advisor.** **Functions** Customer Relations Interdepartmental Relations Parts Ordering Inventory Management Quality Control Effective Communications **Core...

  • Product Advisor

    1 day ago


    Guelph, Canada Guelph City Mazda Full time

    Queenston Auto Group is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a...


  • Guelph, Canada Guelph City Mazda Full time

    Be part of a well known and respected name and brand, Queenston Automotive Group at Guelph City Mazda**. **Our almost 60 years of unwavering commitment to exceptional customer service defines our culture, guiding decisions and actions. Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right...

  • Sales Advisor

    1 month ago


    Guelph, Canada VinFast Auto Canada Full time

    À propos de VinFast VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans. Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS...

  • Automotive Detailer

    4 weeks ago


    Guelph, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Detailer** **Wellington Motors** **Guelph, Ontario** Looking for a positive change? Somewhere you enjoy going to work & can take pride in what you do? Join our team at Wellington Motors! **Wellington Motors **is looking for an experienced full time **Detailer **or someone that is looking to be trained by the best ** **to join our...