Operational Excellence Manager

3 months ago

Toronto, Canada TMF Group Full time

**Job no**: 574944
**Work type**: Full time
**Location**: Toronto, Canada
**Categories**: Information Technology, Project Management
**Office Location**: Canada - Toronto

**About TMF Group**

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices

We are looking for an experienced professional to manage multi-faceted projects and take responsibility for driving smart growth and innovation across North America & Caribbean region. Role is based in Toronto, Canada, but scope of role is regional, with initial focus on improving our operations in Caribbean - British Virgin Islands and Cayman Islands.

**Key Responsibilities**:

- Lead and control the execution of programs through: analysis, design, implementation, hyper-care and benefits realization phases
- Assess, plan and support the projects related to new systems, workflow tool and RPA implementation from business perspective
- Identify, mitigate and manage, program related risks
- Incorporate quality review and governance processes
- Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
- Build and maintain relationships with stakeholders who have accountability for program execution
- Work with the automation team to leverage market knowledge for local implementations
- Establish effective reporting on program benefits, progress, risks and issues
- Contribute to governance meetings, reporting to local leadership and Regional Executive Committee Members
- Continuously meaure and assess the effectiveness of the projects
- Perform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making
- Establish clear and measurable metrics to help drive operational improvement across the business
- Ensure data quality remains accurate, timely and consistent to feed into operational metrics
- Perform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making
- Continuously prioritize needs of business with focus of improvement initiatives

**Key Requirements**:

- 5+ years leading complex programs, involving system, process or organizational change
- 3+ years Leading technology implementation from need identification to design and roll-out
- 3+ years in Process redesign and Organization re-structuring
- Communicating with and influencing C-Suite stakeholders
- Exceptional organisation skills
- Using analytical and problem solving skills
- Exceptional written and spoken English
- Data & Dashboards - business knowledge of PowerBI or Tableau,
- MS Suite - Excel, PPT, Word, Visio
- Project Management qualifications or similar
- Lean Six Sigma (desirable)

**What's in it for you?**

**Pathways for career development**
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.

**Making an impact**
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

**A supportive environment**
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

**Want to know more about a career with TMF Group? Watch this video**:
**Advertised**: 20 Sep 2024 Eastern Daylight Time
**Applications close**: 20 Oct 2024 Eastern Daylight Time

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