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Operational Excellence Manager

2 months ago

Toronto, Ontario, Canada TMF Group Full time

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

We provide legal, financial and employee administration through TMF Group's teams in 120 offices

We are looking for an experienced professional to manage multi-faceted projects and take responsibility for driving smart growth and innovation across North America & Caribbean region.

Role is based in Toronto, Canada, but scope of role is regional, with initial focus on improving our operations in Caribbean – British Virgin Islands and Cayman Islands.

Key Responsibilities:

  • Lead and control the execution of programs through analysis, design, implementation, hyper-care and benefits realization phases
  • Assess, plan and support the projects related to new systems, workflow tool and RPA implementation from business perspective
  • Identify, mitigate and manage program related risks
  • Incorporate quality review and governance processes
  • Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
  • Build and maintain relationships with stakeholders who have accountability for program execution
  • Work with the automation team to leverage market knowledge for local implementations
  • Establish effective reporting on program benefits, progress, risks and issues
  • Contribute to governance meetings, reporting to local leadership and Regional Executive Committee Members
  • Continuously measure and assess the effectiveness of the projects
  • Perform recurring performance management analysis and support business leaders in leveraging data in business operations and decision making
  • Establish clear and measurable metrics to help drive operational improvement across the business
  • Ensure data quality remains accurate, timely and consistent to feed into operational metrics

Key Requirements:

  • 5+ years leading complex programs, involving system, process or organizational change
  • 3+ years Leading technology implementation from need identification to design and roll-out
  • 3+ years in Process redesign and Organization re-structuring
  • Communicating with and influencing C-Suite stakeholders
  • Exceptional organisation skills
  • Using analytical and problem solving skills
  • Exceptional written and spoken English
  • Degree in Business Administration or related subjects preferred
  • Data & Dashboards – business knowledge of PowerBI or Tableau, MS Suite – Excel, PPT, Word, Visio
  • Project Management qualifications or similar
  • Lean Six Sigma (desirable)

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work

We provide internal career opportunities, so you can take your career further within TMF

Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

You'll be helping us to make the world a simpler place to do business for our clients

Through our corporate social responsibility program, you'll also be making a difference in the communities where we work

A supportive environment

Strong feedback culture to help build an engaging workplace

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best