Case Manager

3 weeks ago

Toronto, Canada Securian Canada Full time

**About Securian Canada**

**Who we are - and who we’re here for**

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

**What we do every day to be our very best**

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

**Who we need**

We are looking for a **Case Manager **to join our growing team. You will be accountable to adjudicate a portfolio of Long-Term Disability, Professional Overhead Expense, Life, AD&D and Critical Illness claims encompassing a full range of complex adjudication decisions. Specific responsibilities will include analyzing medical and occupational data plus financial information including statements of income and expense plus income tax returns. In addition, you will develop and implement return-to-work programs for the claimant and involves frequent contact with the claimant and collaboration with a team of medical consultants and rehabilitation field resources.

**What’s in it for you**

**_ Immediate and ongoing career development._** If you are looking for an entry into the stable financial services industry where you can gain knowledge while drawing in your customer service experience, this is it. You will work cross-functionally on a variety of deliverables and gain exposure to multiple areas of the business, our clients, and our products. We are a growing organization with multiple opportunities to grow with us, on this team or into another area of the business.

**What you will do**:

- ** Prioritize timely, empathetic, and accurate client experiences. **You will engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence. You will develop and maintain outcome-focused case management plans to help plan members return to work.
- ** Assess claims.** You will review contractual, financial, medical, functional and occupational information. You will conduct telephone interviews to obtain information to ensure a complete understanding of the absence and types of support required to assist with return-to-work planning. You will identify and assess medical and non-medical influencing factors pre and post-disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work.
- ** Determine and communicate eligibility.** You will collaborate with plan members, associations, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy.
- ** Quality assurance.** You will meet and exceed our client service standards and adhere to our best practice guidelines. You will contribute to a rewarding work environment by identifying opportunities to improve processes and client service delivery.

**What you will bring**:

- ** The experience. **You have previous disability management experience, assessing disability claims, and working with multiple disability products. You have outstanding critical thinking and stellar client service skills. You are highly analytical, meticulous and focused when working on complex claims and contracts. You have a positive attitude with a commitment to high-quality service, a respect for confidentiality, and a passion for solving problems.
- ** The interpersonal skills.** You have exceptional client management and service skills with the ability to build trusting relationships, influence decisions, and professionally manage stressful situations. You are an active listener with a capacity for empathy, and can deliver difficult news in a tactful and sensitive manner. You have excellent oral and written communication skills with the confidence to pose questions and present findings.
- ** The drive. **You have strong organizational skills and can manage multiple cases concurrently, following up on files, reading reports, and tracking information. You are highly collabor

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