Coordinator, Ticket Administration

6 months ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Ticket Operations, Administration, and Reporting team, you will have a vital role in supporting Ticket Sales and Membership as well as, Finance, Legal, and Global Partnerships teams at MLSE. Operationally, your role is to ensure events are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions about customer account information, pricing controls, and ticket management.
- Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
- Contribute to an inspiring team environment with a culture of open communication.
- Administration and maintenance of Season Ticket Membership (STM) accounts.
- Execute Membership Renewals.
- Execution of event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venues.
- Provide reporting for internal and external contacts on ticket inventory, sales, and renewals.
- Creating and maintaining invoices.
- Work in collaboration with internal teams to ensure manifests and maps are accurate.
- Support internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds.
- Execute event day ticketing including inventory management, team order fulfillment, and post-event settlement.
- Lead/supervise assigned event day ticket operations for all sports events across all owned/operated venues.
- Communicate effectively and efficiently with colleagues and management.
- Professionally conduct oneself and take pride and ownership in the organization, its people, and the position while always maintaining confidentiality.
- Perform other related duties as assigned or requested by management.
- Ability to work evenings and weekends as required, including some holidays.

**Qualifications**:
- 1+ years of ticket operations experience is preferred.
- Knowledge of ticketing systems, particularly Archtics, is an asset.
- Above average knowledge of Microsoft Excel.
- Experience with running reports with the ability to filter and handle a large amount of information.
- Shown time management skills with an ability to meet shifting timelines and demands.
- Attention to detail is critical.
- Extraordinary interpersonal, presentation, and communication skills.
- Motivated by team success while also being individually accountable.
- Accepting direction while also displaying a high level of initiative.
- Ability to grasp new technical concepts quickly and problem solve when necessary.
- Flexibility to travel between venues in Toronto and Mississauga and work evenings and weekends as required.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    **OVERVIEW** The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Coordinator, Ticket Administration. Reporting to the Manager of Ticket Administration, this full time position will serve as a key member of the department, providing operational and system support for Toronto...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    OVERVIEW The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Coordinator, Ticket Administration. Reporting to the Manager of Ticket Administration, this full time position will serve as a key member of the department, providing operational and system support for Toronto Blue...

  • Coordinator, Ticketing Operations

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator. Reporting to the either the Manager of Ticket Systems or Manager of Ticket Administration, this full time position will serve as a key member of the department, providing system and operational...

  • Coordinator, Ticket Operations

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator. Reporting to the either the Manager of Ticket Systems or Manager of Ticket Administration, this full time position will serve as a key member of the department, providing system and operational...

  • Ticket Coordinator

    6 months ago

    Toronto, Canada Alcumus Full time

    **Description**: We are seeking a highly organized and detail-oriented individual to join our team as a Sales Coordinator. In this role, you will serve as the primary point of contact for incoming Contractor tickets, verifying their details and routing them to the appropriate department. Your primary responsibilities will include verifying ticket details,...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Operations, Administration

    1 month ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Administration

    1 week ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Manager, Ticket Operations, Administration

    1 month ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Ticketing Operations Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Live Nation Full time

    Live Nation EntertainmentSituating in the midst of a bustling live entertainment industry, Live Nation Entertainment stands as a world leader in producing live events. With an impressive portfolio spanning 40,000 shows and 100+ festivals annually, they continue to bring unparalleled experiences to fans worldwide. As their team members tirelessly work behind...

  • Assistant Manager, Ticket Operations

    3 months ago

    Toronto, Canada Starvox Entertainment Full time

    **Starvox Entertainment/Lighthouse Immersive** The Assistant Manager of Ticket Operations will support the Senior Manager in managing ticketing operations and sales strategies across all productions and events at Starvox Entertainment and Lighthouse Immersive Studios. This role focuses on ensuring seamless day-to-day ticketing processes while contributing...

  • Manager, Ticket Operations, Administration

    1 month ago

    Toronto, Canada MLSE Full time

    Job DescriptionAs a vital member of the Ticket Operations, Administration & Reporting team, you will join the team responsible for ticket operations across Maple Leaf Sports and Entertainment (MLSE). You will lead the Toronto Marlies and Raptors 905 Brands in the daily tasks, execute events and membership renewals, provide mobile ticket and ticket technology...

  • Ticket Machine Technician

    6 months ago

    Toronto, Canada Universal Service Solutions Full time

    **GENERAL PURPOSE**: Reporting to Universal Service Solutions (USS) Supervisory Staff, the Ticket Machine Technician will be responsible for installing, servicing, adjusting and(or) repairing Metrolinx ticket printing machines. **KEY RESPONSIBILITIES**: - Prepare ticket machines for daily use. - Inspect machines and meters to determine causes of...

  • Assistant Manager, Ticket Operations

    3 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Administrative Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Trend Hunter Full time

    About Us">Trend Hunter is a leading platform for future-focused individuals who are passionate about shaping the world's trends. As a dynamic and innovative company, we're constantly seeking talented professionals to join our team.">Salary Information">We offer a competitive salary of $47,500 per year, commensurate with experience, to support your growth and...

  • Ticketing Sales Intern

    2 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Salesforce Administrator

    6 months ago

    Toronto, Canada CLEAResult Full time

    **We are looking for a talented individual** To join our team as an Operations Coordinator to help deliver a Low-Income energy program in Ontario. We are a tight-knit team who are multi-talented, hard workers, and passionate about reducing energy consumption. As an operations coordinator, you will be responsible for basic administration of the systems used...

  • office administrative assistant

    6 months ago

    Toronto, Canada NNA Ticket Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 monthsTasksCoordinate the activities of the HR department in order to ensure they meet the organization's goals Coordinate the flow of information within the teamPlan and organize daily operationsEstablish and implement...

  • office administrative assistant

    7 months ago

    Toronto, Canada NNA Ticket Ltd. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksCoordinate the activities of the HR department in order to ensure they meet the organization's goals Coordinate the flow of information within the teamPlan and organize daily operationsEstablish and implement policies and...

  • Administrative Coordinator for Innovation Summit

    2 weeks ago

    Toronto, Ontario, Canada Trend Hunter Full time

    Trend Hunter, the world's #1 trend firm and an innovation consultancy, is seeking a highly organized and detail-oriented Administrative Coordinator to join our Strategic Initiatives team. As a key member of our team, you will be responsible for planning, executing, and coordinating details to ensure the smoothness and efficiency of our upcoming events and...