Ticket Coordinator

6 months ago

Toronto, Canada Alcumus Full time

**Description**:
We are seeking a highly organized and detail-oriented individual to join our team as a Sales Coordinator. In this role, you will serve as the primary point of contact for incoming Contractor tickets, verifying their details and routing them to the appropriate department.

Your primary responsibilities will include verifying ticket details, determining the hiring client's requesting work, and allocating tickets to the appropriate sales team (Inside Sales New Business or Retention). You will play a crucial role in ensuring seamless communication between our clients and internal teams, as well as facilitating the conversion of tickets into deals.

**Creating Safer Workplaces for Everyone.**

**We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.**

**Advanced English and French proficiency**:
**This requirement is necessary because in this role, you will need to interact with clients, partners, and/or our international subsidiaries on a recurring basis, both orally and in writing.**

**What that means day-to-day**:
1. Ticket Verification:

- Review incoming contractor tickets to ensure accuracy and completeness of information.
- Verify details such as project scope, client information, and service requirements.

2. Routing and Allocation:
3. Deal Conversion:

- Convert verified tickets into deals within our CRM system.
- Assign deals to the appropriate sales representatives/teams.

4. Communication:

- Communicate effectively with internal teams to ensure timely and accurate processing of tickets.
- Flag any possible inconsistencies and or trends to Inside Sales & Retention leaders.

5. Documentation and Reporting:

- Maintain detailed records of all contractor tickets, including status updates and resolutions.
- Generate reports to track ticket volume, conversion rates, and other key metrics.
- Report relevant trends to Inside Sales & Retention leaders.
- Other ADHOC tasks.

**What you’ll need to be successful**:

- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- Proven experience in a customer service or administrative role, preferably within a sales environment.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Attention to detail and a commitment to accuracy.

**What you’ll get in return**:
Alcumus has a **hybrid workplace policy**. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else

**Personal Health & Wellbeing**

> Integrated mental health & wellbeing support

> Vacation - starting at 3 weeks

> Wellness Days & Annual Giving Day - an extra to give back to yourself or your community

> Comprehensive medical and dental coverage

> End of the year, company-wide shut down for you to relax and recharge

**Future Planning**

> Rewards Program - access to discounts and cashback

> LinkedIn Learning License for upskilling & development

**Interested but don’t feel you meet all the requirements?**

**Bring Your Whole Self to Work.**

**What you can expect if you apply**:

- An interview process consisting of:

- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

**About Alcumus**:
**What we stand for**:
Our values are the core of our business and fundamental to the way we work. In your role, you will;
- **Be a team player** - working collaboratively and being consciously inclusive with your colleagues
- **Be brave** - sharing your ideas, challenging the status quo, and taking responsibility for the part you play
- **Know your stuff** - continuously developing your skills and expertise, with the support from our many learning offerings
- **Enjoy the journey** - contributing to a positive working environment that enables you and everyone around you to be at their best

**Equal Employment Opportunity**

If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
- Follow #careerswithalcumus to keep up to date with new vacancies and experience the ever

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