Information Technology Academic Support Specialist

1 month ago


Edmonton, Canada NAIT Full time

**Key Responsibilities**:

- Provide friendly and professional technical support services to NAIT clients in onsite, remote, BYOD and virtual environments.
- Provide desktop support services, including hardware deployment, repair, troubleshooting and upgrades, and responding to emergency requests.
- Administer software licensing, settings, and policies.
- Work with vendor contacts to implement and resolve technical problems with lab software.
- Install, configure, maintain, repair and upgrade audiovisual (AV) equipment such as projectors, touch panels and other standard hardware users interact with.
- Support new technologies and services, which create and support the end-user computing environment.
- Work on assigned projects independently or as part of a team.
- Utilize a service management system for logging and tracking requests.
- Create and maintain documentation and technical knowledge base articles.

**Skills & Abilities**:

- Strong knowledge of computer hardware and audiovisual technology.
- Working knowledge in on-prem Active Directory (AD), Group Policy and Azure Active Directory (AAD).
- Ability to multitask, prioritize and execute time-sensitive requests and incidents.
- Ability to present technical information to groups of users.
- Excellent communication skills, with the ability to collaborate effectively with clients, vendors, colleagues, and internal teams.
- Strong time management skills with the ability to manage multiple priorities and execute time-sensitive requests in a fast-paced environment.
- Working knowledge in PowerShell is an asset.
- Familiarity with Agile methodologies and Azure DevOps is an asset.

**Qualifications**:

- An Information Technology related diploma or degree.
- A minimum of 3 years related work experience.
- Ability to work later hours to cover evening operations.

**Remuneration**: $66,076.66 to $87,543.30 annually, plus a comprehensive benefits package.

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

You can find the latest information on NAIT’s response to COVID-19 at nait.ca/covid19.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations



  • Edmonton, Canada University of Alberta Full time

    **Library & Museums IS and User Engagement**: - Competition No. **S100350929** - Posting Date **Apr 24, 2023** - Closing Date **May 03, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35.00** This position is a part of the Non-Academic Staff Association (NASA). This...


  • Edmonton, Canada University of Alberta Full time

    **Library & Museums (LM) Information Services and User Engagement (ISUE)**: - Competition No. **S100351002** - Posting Date **May 03, 2023** - Closing Date **May 16, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35.00** These positions are part of the Non-Academic...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Customer Support & Training Manager, the primary function of Technology Support Specialist is to provide training and ongoing technical support to end-users and customers, as well as mentoring coworkers, on the use and operation of software and...


  • Edmonton, Canada Sturgeon School Division Full time

    Sturgeon Public School Division is currently seeking a qualified full-time **Student Information Support Specialist**, for a work assignment at our Morinville Central Office. **FTE**: 1.0 FTE; 7.0 hrs/day; Monday to Friday; Full-Time Temporary **Initial Assignment** The Student Information Support Specialist must carry out professional responsibilities...


  • Edmonton, Canada EBSCO Information Services Full time

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....


  • Edmonton, Canada The King's University Full time

    The King's University offers an exceptional liberal arts education from a Christian perspective. Located in Edmonton, Alberta, King's serves students from across Canada and around the world. Join a dedicated team who have a desire and common mission to see students grow in a dynamic and nurturing Christian environment. People who love working and succeed at...


  • Edmonton, Canada The King's University Full time

    The King's University offers an exceptional liberal arts education from a Christian perspective. Located in Edmonton, Alberta, King's serves students from across Canada and around the world. Join a dedicated team who have a desire and common mission to see students grow in a dynamic and nurturing Christian environment. People who love working and succeed at...


  • Edmonton, AB, Canada Tundra Technical Solutions Inc. Full time

    Tundra Technical Solutions has a client that is home to some of the most advanced research facilities and resources it the world and helmed by renowned researchers, our client is a leader in research and innovation to address pressing global challenges. Our Client has embarked on a major academic and administrative transformation with the implementation of...


  • Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 43725 Ministry: Advanced Education Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: Monday, July 10, 2023 Classification: Program Services 3 **About Us**: Responsible for an adult learning system that provides...


  • Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 37078 Ministry: Office of the Information and Privacy Commissioner Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Regular/Temporary: Permanent Scope: Open Closing Date: January 13, 2023 Classification: Systems Analyst Level 1 **About Us**: The Information and Privacy...

  • Academic Coordinator

    4 weeks ago


    Edmonton, Canada University of Alberta Full time

    **MED Oncology**: - Competition No. **S104652194D1** - Posting Date **Mar 04, 2024** - Closing Date **Mar 18, 2024** - Position Type **Full Time - Operating Funded** - Salary Range **$47,918 to $64,697 per year** - Grade **07** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position offers a comprehensive...


  • Edmonton, Canada Canderel Full time

    **Reports to**: Director, IT Operations **Summary**: **Essential Functions**: - Provide timely and friendly front-line IT support services to all Canderel locations with primary focus on Edmonton, Calgary and Vancouver. - Interact with a centralized ticketing system that is used to collect end-user incident reports, computer asset information, and other...


  • Edmonton, Canada University of Alberta Full time

    **Department** Office of the Registrar - Student Financial Support **Salary range** $60,299.77 to $83,456.99 **Hours per week** 35 **Grade** 10 **Posted date** April 22, 2024 **Closing date** May 3, 2024 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position...


  • Edmonton, Canada University of Alberta Full time

    **MED Pediatrics**: - Competition No. **A100852658** - Closing Date **Will remain open until filled.** **_This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA)._** **Responsibilities** As we build our team, the Department of Pediatrics recognizes that our people are and will continue to be our greatest...


  • Edmonton, Canada Habitat for Humanity Edmonton Full time

    **Part-time Information Technology (IT) Support Technician** **Location**:8210 Yellowhead Trail NW, Edmonton, AB T5B 1G5 **Part-Time**:3 days week (flexible days), 8 hours/day (9:00a.m. - 5:00p.m.), with a one-hour lunch break **Closing date: November 30, 2023** Habitat for Humanity Edmonton (Habitat Edmonton) is a charity whose vision is to see a world...


  • Edmonton, Canada NAIT Full time

    **NOTE: This is a casual position ending in December 2023.** **NOTE: This position is 100% remote.** Working in collaboration with Academic Excellence and the relevant Schools and Departments, under the direction of the Learning Technologies Lead, you are responsible for investigating, testing, and recommending new educational technologies at NAIT....


  • Edmonton, Canada Rohit Group of Companies Full time

    Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU!_ **Marketing Technology and Growth Specialist** The Marketing Technology (MarTech) and Growth Specialist brings significant specialization and expertise, operating across the...


  • Edmonton, Canada University of Alberta Full time

    **EN Dean of Engineering**: - Competition No. **A100151564** - Closing Date **Aug 22, 2023** This position will be a 3-year-term appointment under the Academic Teaching Staff (ATS) collective agreement and comes with a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits. Salary will be commensurate with qualifications and...


  • Edmonton, Canada Finning Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join us at the forefront of innovation! As a Technology Platform Specialist with Finning, you'll dive into the exciting world of transformative technologies that revolutionize safety and productivity in mining, construction, and energy & transportation. In this role,...


  • Edmonton, Canada Barricades & Signs Ltd. Full time

    **ABOUT US** Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale projects to large scale infrastructure needs. We offer a full range of roadside safety products and onsite traffic services to our customers. We treat our...