Information Services Specialist

2 weeks ago

Edmonton, Canada University of Alberta Full time

**Library & Museums (LM) Information Services and User Engagement (ISUE)**:

- Competition No.

**S100351002**
- Posting Date

**May 03, 2023**
- Closing Date

**May 16, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$51,055 to $69,342 per year**
- Grade

**08**
- Hours

**35.00**

These positions are part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location** - will be based mainly out of the Health Sciences Library

**Position**

The University of Alberta Library seeks a full-time Information Services Specialist with strong customer service orientation. The position will be based mainly out of the Health Sciences Library. Construction is underway to build the Geoffrey and Robyn Sperber Health Sciences Library within Edmonton Clinic Health Academy (ECHA), replacing the Scott Health Sciences Library in the Walter C. Mackenzie Health Sciences Centre. The library is anticipated to open in Fall 2023.

Shifts at other library locations are also a possibility, including but not limited to the Cameron Science & Engineering Library. Weekend and evening work will be required.

The Library offers an integrated service desk model for providing reference and information services, circulation/borrower services, and technology support services. The Library operates in a highly electronic environment with collections and services in support of the research, teaching and information needs of students, faculty and staff.

Reporting to the Head, Information Services & User Engagement (IS-UE), the Information Services Specialist is part of a dynamic and collaborative IS-UE team, whose mission is to find solutions for library users, while contributing to the provision of welcoming services. Information Services Specialists work to collaborate effectively with people of diverse cultures, and with varying levels of comfort with the academic setting.

**Duties**:

- Provides circulation/borrower services, including charging out and renewal of library materials, and uses the online circulation module of the integrated library system to provide client account services; interprets and applies policies accurately and consistently; contributes to the updating and writing of policies and procedures
- Assists users in discovery: finds information using current and emerging library discovery systems and print research tools; provides point-of-need instruction.
- Assist library users with a wide range of e-book and database platforms, and accurately advises library users on access privileges
- Assists clients with technology-related questions and problems, including troubleshooting hardware/software problems and initiating a course of action to provide solutions.
- Applies policies and follows procedures that contribute to the security and safety of the library facility; opens/closes the Library
- Other responsibilities may include: assistance with technology, online learning objects development; collections support; Library committee work, various project work, training and administration support; facilities responsibilities; and outreach.

**Qualifications**:

- Two years post-secondary education required; a Library and Information Technology Diploma is strongly preferred.
- Minimum of two years experience in providing information services in a library required.
- Demonstrated aptitude for working in an electronic environment required
- Familiarity with SirsiDynix Symphony, NEOS catalogue and other discipline-related electronic and print resources is desirable.
- Strong customer service, communication and organization skills
- A positive, _enthusiastic_ attitude, a proactive approach to work and the ability to adapt quickly to changing priorities and environments
- The ability to work both independently and collegially in a team environment
- The ability to continually learn and share knowledge with staff and users
- The ability to communicate and interact effectively in a culturally diverse environment
- Demonstrated commitment to professional learning and development

When applying, please include your cover letter and resume in one pdf document.

**How to Apply**

**We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

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