Sales Performance Manager

3 months ago

Toronto, Canada Chelsea Hotel Full time

Job Summary
Under the direction of the Director of Sales, the Sales Performance Manager is responsible for managing the Salesforce Amadeus System, the daily operations of the department, preparing and analysing reports for the Sales & Catering Departments.
The Sales Performance Manager provides analysis and information to maximize results from the strategies and tactics of the Sales & Catering Departments. The Sales Performance Manager will maintain and improve Revenue Management processes. The Sales Performance Manager is responsible for completing all LHG reports such as Room and Catering PACE reports.
Manages the Salesforce Amadeus System database to ensure accuracy of information. Manages Meeting Broker, CVent, Starcite and other 3rd party booking sources.
- Assists the Sales team with training and troubleshooting problems with systems and procedures (excel, Delphi, rates, contracts, procedures, etc.).
- Performs special projects and duties as assigned.
- Monitors daily transactions to ensure that new bookings adhere to Group Parameters and Policies.
- Assists in Revenue Management meetings and generates all reports required for analysis.
- Generates new reports as required to assist in generating revenue.
- Generates account reports or call lists for Sales Managers for prospecting and sales calls.
- Participates in snapshot, budget and forecast preparation with sales and revenue teams.
- Working closely with the DOS and DOC prepares the annual Sales & Catering team revenue goals. Manages the administration of the incentive program.
- Works closely with the accounting department regarding all aspects of sales transactions for accruals, etc.
- Prepares all required LHG month end reports.
- Provides Delphi Training to Sales staff.
- Liaises with Reservation and Accounting departments for smooth interdepartmental transactions of groups
- Liaises with Langham Corporate GSO Sales team regarding sales reporting for analysis with corporate team and regarding business sent to the hotel.
- Liaises with external Technical Support and Amadeus (previously Newmarket) to solve issues.
- Prepares and analyzes a variety of reports to assess targets and adherence to strategic direction.
- Assists in developing and deploying new Standard Operating Procedures (SOP’s); monitors compliance to SOP’s and measures standards.
- Requirement
- **_Working Experience_**_ _**
Previous experience managing systems database, preferably in a Sales environment.
- Experience working with budgets, forecasts and numerical spreadsheets.
- People Management, Conference Services, Revenue Management or Sales experience would be an asset
- **_Knowledge_**_ _**
**_Soft Skills_**_ _**
Excellent interpersonal and communication skills, both written and verbal.
- **_Language_**_ _**
Must be fluent in English.
- **_Physical Requirements_**_ _**
Ability to sit for extended periods.
- Ability to work on a computer for extended periods.

- Terms of employment
Full time

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