IT Support Analyst

3 months ago


Markham, Canada Sarku Japan Full time

**Position Overview**:
We are searching for an IT Support Analyst to become an integral part of our team. The role will be responsible for delivering technical support, adept troubleshooting and exceptional customer service for both our Head Office and store operations, including support of our IT infrastructure, POS systems and network systems.

**Key Responsibilities**:

- Provide technical support and assistance to Head Office staff and Store Operations, addressing IT-related issues, including hardware and software components.
- Troubleshoot and resolve POS-related issues, Windows systems both remotely and on-site.
- Train and support users in using POS systems and Windows computers, including assistance with onboarding.
- Maintain accurate records of support requests, resolutions, and system configurations.
- Perform regular system updates and ensure data security by following established protocols.
- Assist in implementing, configuring, and maintaining IT systems, including hardware, software, and peripherals.
- Stay up-to-date with the latest POS and retail technology trends and industry developments.
- Deliver exceptional customer service to our employees and clients, ensuring their satisfaction with our IT solutions.
- Collaborate with other employees to ensure seamless integration and operation of IT systems and POS.
- Participation in an on-call rotation for after-hours and weekend support.

**Qualifications**:

- Proficient in English, Cantonese, and Mandarin.
- Bachelor’s in Information Technology or related field (or equivalent experience).
- Proven system support and troubleshooting in retail (Quick-Service Restaurant experience is an asset).
- Strong IoT/POS hardware and software knowledge, excellent customer service and communication, detail-oriented, and strong problem-solving.
- Ability to work independently and in teams, with strong organizational and time management skills.
- Flexible with evolving IT and retail technologies.

**Note: We are currently working in a hybrid work arrangement until further notice.**

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.**

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What is your expected salary?

**Language**:

- Cantonese (required)
- Mandarin (required)

Work Location: Hybrid remote in Markham, ON L3R 6B9



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