C- Technical Support Analyst

2 weeks ago

Markham, Canada Children Believe Fund Full time

**Careers That Empower Young Dreamers**

When you make a decision to work with Children Believe you’re not just doing something great for your career, you’re helping empower children around the world to access education, pursue their dreams and be a voice for change. We know there are lots of career options for talented, top performers like you, but not many offer the opportunity to help children live and dream fearlessly. Children Believe is currently recruiting for the following position:
**Technical Support Analyst - Canada Office**

Reporting to the Director of Technology, Analytics & Projects, the Technical Support Analyst, plays a vital role in delivering crucial technical support services across Children Believe. Responsibilities encompass efficient handling of help desk tickets, swiftly resolving issues, and escalating when necessary.

This role includes, but not limited to:
**Service Desk Support - Desktop, Laptop, peripherals - 60%**
- Enforcing use of helpdesk ticket system
- Responsible for the ongoing support of all end-user systems (desktop, laptop, peripherals, mobile device
- MS Windows
- MS Office / Office 365
- Printing - local and network
- Active Directory
- Anti-Virus
- Create and manage PC images
- FTP server and client
- Mobile devices
- Service Desk Tickets
- Monitoring and Reporting
- Primary responsibility for on-premises datacentre backups.

**Quality - 10%**
- Maintain detailed and up-to-date Service Desk tickets on all Children Believe User incidences and problems
- Maintain SLAs established for each Service Desk Ticket assigned
- Assist in specialized and complex analysis for the purpose of enhancing and upgrading existing programs and processes
- Enhance the quality and services for all Children Believe end users
- Daily and monthly system check and monitoring

**Security - 5%**
- Build and administer a level of security appropriate to protect the information stored in all Children Believe systems ensuring antivirus and malware-bytes on all end-user supported devices

**Data Backup-Restore, Business Continuity/Disaster Recovery - 5%**
- Assist in system backup and data recovery

**Installation and upgrades - 10%**
- Installation, configuration and upgrading of Children Believe desktop, laptop, peripheral, mobile devices, software and related products and assisting in Country Offices where Children Believe operates
- Install, configure and move phones as needed
- Remote systems upgrades and install (at Country offices)

**Other - 10 %**
- Assist in maintaining and supporting network systems with the Technology Specialist and the IT Business Enterprise Solutions team
- Other duties as required
- Completion of a post-secondary diploma/degree in a related discipline
- 3+ years’ experience in:

- Service Desk Support
- Desktop and Laptop
- Service Desk Ticketing system
- Active Directory -User Password Support
- Desktop/Laptop Antivirus administration
- Office 365 user administration
- Active Directory Group Policy Administration experience an asset
- Experience using system recovery imaging software an asset
- Network administration experience an asset
- Advanced problem solving and customer support skills
- Sound documentation skills
- Reporting and analysis of work progress and completion
- Ability to integrate well with other IT team members
- Knowledge current with latest technology changes
- Ability to express complex technical concepts effectively
- Ability to speak and/or write in either French or Spanish will be considered an asset
- Commitment to Children Believe’s Vision, Mission and Values

**Attributes, Traits, Behaviours**:

- Team player - collaborative
- Results and SLA driven
- Analytical
- Solutions oriented
- Customer service and business partner mindset
- Commitment to ongoing professional development

**Type: Hybrid/Remote**

Our Hybrid Workplace Program is a flexible work arrangement that permits employees to work remotely while also occasionally being required to come into the Organization’s office. If approved to work from home as part of our Hybrid workplace program; the incumbent must be available to work from the Organization’s office from time to time as determined by the supervisor or as otherwise directed by the Organization.

**Compensation**: Hiring range between $64,000 to $67,000 annually based on experience.

Children Believe offers competitive paid time-off benefits and a comprehensive group benefits plan, including health/dental, life insurance, disability, EFAP and company-match RRSP from the first day of employment.

**Application Process**:
If you believe you have that unique combination of a not-for-profit heart combined with the skills and interest for the “Technical Support Analyst” position, then click the “Apply” button found at the bottom of this screen.

Applicants must be legally eligible to work in Canada.

Children Believe is committed to diversity in the workplace and is an equal opportunity employer.

Children

  • Technical Support Analyst- Markham

    3 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact for all first and second level escalations of ICS technology issues and support. This role will be reporting into the Area Director with a dotted line to the Sr. Manger of...

  • Technical Support Analyst

    6 days ago

    Markham, Ontario, Canada MediSolution Full time

    Job OverviewMediSolution is seeking a highly skilled Technical Customer Success Analyst to join our dynamic Customer Success team. As a Technical Customer Success Analyst, you will play a critical role in ensuring the success of our flagship product, CIS Infinity.Main ResponsibilitiesEffectively respond to and resolve product and technical inquiries via...

  • Technical Support Analyst- Club

    4 weeks ago

    Markham, Canada EWS Group Full time

    Technical Support Analyst- Club Technical Support Analyst- Club Locations: Canada - Markham - Ontario Time Type: Full time Posted On: Posted 4 Days Ago Job Requisition ID: R39199 Job Details: Technical Support Analyst Club Division Markham, Ontario THE COMPANY Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a...

  • Junior IT Support Analyst

    4 weeks ago

    Markham, Canada 360°kids Full time

    360°kids has been a leader in the delivery of innovative support services for over 33 years as we work to improve the lives of homeless and at-risk youth and families in York Region. We are a vitally important community agency serving all of York Region. At 360°kids, we provide a unique continuum of care approach with a range of programs and services that...

  • Technical Support Analyst

    4 days ago

    Markham, Ontario, Canada Computer Talk Technology Inc. Full time

    At ComputerTalk Technology Inc., we are looking for a skilled Bilingual Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch user support and customer service on company-supported computer applications and platforms.About the Role:User support and customer service on...

  • Systems Technical Support Analyst

    3 weeks ago

    Markham, Canada F12.net Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Support Analyst

    3 weeks ago

    Markham, Canada Hightech Solutions Full time

    Are you a tech-savvy individual with a thrill of solving complex problems? If you have a burning entrepreneurial spirit and if you want to bring leading technology to our Canadian business, then we want to hear from you! We are seeking a full-time or part-time Technical Support Analyst to join our team! You will be tasked with resolving customer questions...

  • Data System Analyst

    1 week ago

    Markham, Ontario, Canada Encore Technical Solutions Inc. Full time

    Data Systems Analyst Location: Markham, Ontario (Hybrid - 4 days per week in the office) Contract Duration: Contract We are seeking a highly skilled Data-focused Systems Analyst to join our client's team on a 6-month initial contract basis. This role is ideal for a candidate with a strong background in data analysis and experience in master data...

  • Technical Support Analyst

    1 week ago

    Markham, Canada Hightech Solutions Full time

    Are you a tech-savvy individual with a thrill of solving complex problems? If you have a burning entrepreneurial spirit and if you want to bring leading technology to our Canadian business, then we want to hear from you! We are seeking a full-time or part-time Technical Support Analyst to join our team! You will be tasked with resolving customer questions...

  • Technical Support Analyst

    3 weeks ago

    Markham, Canada Jonas Construction Software Full time

    Job Details: What is the opportunity? What will you do? - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be driven by results to achieve team goals,...

  • Technical Support Analyst

    2 weeks ago

    Markham, Canada Jonas Software Full time

    Job Description: What is the opportunity? What will you do? - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be driven by results to achieve team...

  • Technical Systems Analyst

    1 week ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario Versatile, self-driven individual for the role of Technical Systems Analyst, to document business processes from a technology point of view in an agile environment. The Technical Systems Analyst should be comfortable engaging with business representatives to review and document end to end processes and integrations data mapping....

  • Technical Support Analyst, Club

    2 weeks ago

    Markham, Canada Jonas Software Full time

    Job Description: Technical Support Analyst Jonas Software - Club Division The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems with the ability to investigate and learn new technologies on the fly. We offer excellent career growth opportunities, benefits package, and a great...

  • Data System Analyst

    1 week ago

    Markham, Ontario, Canada Encore Technical Solutions Inc. Full time

    Job Title: Data Systems AnalystLocation: Markham, Ontario (Hybrid - 4 days per week in the office)Contract Duration: 6 months (starting April 2025)Job Type: ContractOverview: We are seeking a highly skilled Data-focused Systems Analyst to join our client's team on a 6-month initial contract basis. This role is ideal for a candidate with a strong background...

  • Manufacturing Support Analyst

    5 days ago

    Markham, Ontario, Canada Tesla, Inc. Full time

    Tesla, Inc. is seeking a talented Manufacturing Support Analyst to support and enhance our existing ERP and WMS systems while playing a pivotal role in migrating to and integrating new ERP software.This role involves the successful implementation, management, and support of Tesla's software services in production environments, ensuring they meet quality,...

  • Technical Support Specialist

    6 days ago

    Markham, Ontario, Canada Sage Recruiting Full time

    About the RoleWe are seeking a highly skilled and customer-focused Senior Product Support Analyst – Web to join our team at Sage Recruiting.As a key member of our Support Team, you will be responsible for handling escalated client issues, troubleshooting complex technical challenges, and optimizing support processes. This is a full-time opportunity for...

  • Analyst - Business Analyst Business Analyst

    2 weeks ago

    Markham, Ontario, Canada HRConnects Full time

    The Role We are looking for an experienced Guidewire Business Analyst with hands-on experience leading analysis and evaluation in project impact. The ideal candidate should possess exceptional communication skills. This permanent full-time position is fully onsite and located in Markham, ON, offering a competitive benefit package. Roles and...

  • IT Support Analyst

    2 weeks ago

    Markham, Canada RG Henderson Full time

    **RG Henderson** **Who we are**: RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service....

  • Pricing Transformation Analyst

    4 days ago

    Markham, Ontario, Canada Aviva plc Full time

    About the RoleWe are seeking a highly skilled Actuarial Analyst to support our pricing transformation initiatives across commercial insurance. The successful candidate will have a strong technical background in pricing and predictive analytics, with a proven ability to communicate complex ideas to non-technical stakeholders.Responsibilities will include...

  • Applications Support Analyst

    3 weeks ago

    Markham, Canada Tesla Full time

    **What to Expect** Tesla Toronto Automation designs and builds advanced automated equipment to support the assembly of Tesla products globally. We are seeking a talented Application Support Analyst to support and enhance our existing ERP and WMS systems while playing a pivotal role in migrating to and integrating new ERP software. This role involves the...