Technical Support Analyst

3 weeks ago


Markham, Ontario, Canada Mayfair Clubs Full time

We are seeking a skilled Technical Support Analyst - IT Solutions to join our team at Mayfair Clubs. The successful candidate will be responsible for providing technical assistance to users in various locations, including employee assistance programs. Key responsibilities include:

  • Responding to users experiencing difficulties with computer systems.
  • Consulting user guides, technical manuals, and other documents to research and implement solutions.
  • Providing advice and training to users in response to identified difficulties.
  • Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts.
  • Participating in the redesign of applications and other software.
  • Supervising other technical support workers in this group.
  • Providing business systems, network, and Internet support to users in response to identified difficulties.
  • Performing Web-server backup and recovery operations.
  • Providing customer service.

The ideal candidate will possess excellent communication skills, both written and oral, and be an effective team player with the ability to multitask and manage time efficiently. A minimum of 3 years of experience in a similar role is required, with a strong understanding of computer systems and network infrastructure.

We offer a competitive salary and benefits package, including dental and healthcare plans. If you are a motivated and skilled technical professional looking for a new challenge, please submit your application.



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