IT Support Analyst

6 months ago

Markham, Canada Citron Hygiene Full time

Great companies start with great people

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Position Summary

The IT Support Analyst is primarily responsible for the coordination of the IT Help Desk for the Company. Possessing low to mid-tier IT knowledge, the incumbent will maintain and update a significant portion of Citron Hygiene employee requests.

**Responsibilities**:
Under the supervision of the IT Manager, the duties and responsibilities of the IT Support Analyst include, but are not limited to, the following:

- Provide first-level technical support to end-users, troubleshooting hardware and software issues, resolving technical problems, and escalating complex issues to higher-level support teams when necessary.
- Setup and troubleshoot PC and Laptop computers.
- Familiarity with Mobile Device Management (MDM) solutions to setup and troubleshoot mobile devices including iPhones and Androids.
- Maintain User Accounts and Security Groups and their Policies with Active Directory.
- Basic understanding of networking principles, including TCP/IP, DNS, DHCP, and network troubleshooting.
- Maintain antivirus software across the organization, ensuring all systems are protected against malware and viruses.

Other
- Other duties as assigned.

Minimum Requirements
- A bachelor’s degree or College Diploma in Networking, Computer Science, Computer Systems or equivalent.
- A+ Certification.
- Familiarity with Mobile Device Management (MDM) solutions.
- Proficiency in Active Directory user management and group policies.
- Excellent understanding of IT best practices.
- Basic understanding of networking concepts and protocols.
- Minimum two (2) years of experience working in an IT support environment.
- Proven oral and written communication skills.
- Excellent interpersonal skills.
- Desire to learn new skills and genuine computer interests.
- Previous experience with Salesforce and NetSuite will be considered an asset.

Working Conditions
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
- Required to work in a busy, open area which may result in constant interruptions;
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;
- Required to meet several deadlines which may cause stress.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

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