Community Manager

7 days ago

Newmarket, Canada BentallGreenOak Full time

**Community Manager**

**Newmarket, ON**

**Life at BGO?**

Inspired by a rich history of over 100 years of real estate leadership, BentallGreenOak now spans across different continents, operates in premier real estate markets and centers of commerce in the world today.

BGO is proud that our employees from across the global enterprise are harnessing the power from the BGO Black Professionals Alliance, BGO Asian Network, BGO PRIDE and the BGO Women’s Leadership Council to build bridges with external organizations that share their values and deliver support where it is most needed.

**Why BGO?**

BGO offers a full range of benefits, including but not limited to paid vacation, personal days, extended health, dental and vision care; health spending account, DPCP and much more. We also support your professional growth.

**Community Manager**

**What you will be doing**:
Operational Oversight
- Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary.
- Ensure all rents are received, recorded, and cheques are deposited, including security deposits.
- Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act.
- Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites.
- Perform regular and proactive inspections of the property and make recommendations
- Manage daily maintenance requests and assign work orders to Maintenance Technicians
- Working with the Regional Property Manager, set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling.
- Other related duties as required; such duties may include lifting.

Leasing
- As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease.
- Conducting regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy.

Resident Experience
- Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience and maintaining strong reputation management.
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and perspective) and follows up accordingly.
- Manage the lease renewal process with a goal of high resident retention.
- Organize resident events and experiences to increase customer loyalty.

Financial Management
- Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports.
- Issue purchase orders and arrange for trades and services at the property.

**Who you are**:
You share our values and will:

- **Focus On What Matters**: you will strive to deliver client excellence and highest results, you are proud on your achievements and will take accountability on what you do - empower with accountability, and you will prioritize well-being.
- **Together We Win**: you will respect other opinions and interests; you will actively seek diverse perspective and expresses support and understanding for others;
- **Do The Right Thing**: you will always be respectful, building trust and relationships, and not avoiding difficult conversations. Support BGO’s Culture Code and ESG Initiatives.
- **Be The Change**: accepts and promotes innovative ideas, look for better ways, accepts feedback.

**What sets you apart**:

- You have an eye for detail, and you love working in high peace environment.
- You are conveying information clearly and effectively and you help others understand.
- You are passionate about environment and you will continue to seek ways how to engage residents in sustainability initiatives.
- **Education**: A College or University education in a business or hospitality field would be considered an asset.
- **Experience**: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
- **Availability**: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours
- **Software at BentallGreenOak**: Previous experience in Yardi and/or Perceptive software programs would be an asset. Word, Excel & Outlook will be used daily.
- **Residential Tenancy Act** - An understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.
- **Police Clearance**: A criminal verification check is required for employme

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