Property Services Liaison

1 month ago

Newmarket, Canada LOFT Community Services Full time

**DATE**:November 19, 2024
**LOCATION**:Newmarket, ON - Crosslinks Units
**COMPENSATION**:$63,042 - $74,308 annually prorated
**CONTRACT DURATION**: 6 months contract

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Property Services Liaison (Contract)**.

**Job Summary**
The Property Services Liaison’s purpose is to carry out the property management services function of Crosslinks Housing & Support Services.

**What You Will Do**
- Has an up to date system to receive all monthly payments from tenants. Receives and coordinates collection of rents, reconciling with receivables by reviewing tenant history and arrears reports, following up on discrepancies and processing by updating computerized payment systems/ reports and making deposits into the bank: arranging for refunds or the collection of rent arrears and preparing reminder letters,
- Takes leadership in liaison with LOFT's paralegal regarding eviction forms in accordance with the Residential Tenancy Act, preparing documents and represent LOFT program at Landlord Tenant Board hearings (as appropriate); preparing and distributing invoices to tenants for other charges related to in suite maintenance, following up to ensure payment; preparing and gathering rent geared to income documentation and calculations in accordance with prescribed formats. Complex eviction or tenancy issues will be consulted on with the Program Manager.
- Has a system and procedures developed to do regular inspections of properties as per the RTA and as part of program Joint Health & Safety committee, during vacancies or in response to tenant complaints, documenting issues or problems related to maintenance(work orders); arranging for and monitoring the activity of contractors while onsite at LOFT owned or in leased community units; maintaining and updating the regular and preventative maintenance tracking systems;
- Leads the administration of the program by completing and maintaining the required records or statistics such as all forms for LOFT finance, reports, etc. In accordance with established procedures; Drafting and formatting correspondence, leases, and other materials, clarifying details, obtaining approvals and distributing accordingly; establishing and maintaining filing systems for a variety of documentation ensuring all files are accurate and up-to-date, following up on missing information; review and sign leases with tenants, issue keys to tenants, store spares and building master keys; advising the Program Manager of any urgent issues, as needed;
- Participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; participate in cleaning common areas, office and tenant apartments as needed upon move in/out; providing other related assistance as required.
- Primary liaison with specific LOFT partner agency projects

**What You Bring**:
Must Haves
- Completion of a post-secondary degree
- Knowledge of the administration of housing projects and of property management practices and principles as acquired through post-secondary education, experience and/or professional accreditation.
- Leadership is essential to ensure LOFT has strong and up to date systems for this function.
- Knowledge of the Residential Tenancy Act (RTA) and of the processes and forms of the Landlord Tenant Board and an ability to represent LOFT as needed for legal matters related to the RTA..
- Proficiency in the available computer software (Excel, Word) to create spreadsheets, input information and to generate reports, statistics and letters.
- The position is required to be detail oriented, with a high degree of accuracy in order to calculate and reconcile rental payments, maintain records and update tracking systems.
- Good problem solving skills to maintain responses to property related/client related crises is needed.
- Strong analytical, time management and organizational skills to meet deadlines, respond to urgent situations and shifting priorities
- Excellent interpersonal, verbal and written communication skills are necessary in responding to inquiries from tenants, staff, landlords, members of the public and support agencies.
- An understanding of mental health issues as they affect adults and patience in addressing situations with them
- Ability to work independently and within a team environment.
- Strong analytical

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