Hiv/aids Support Services Program Coordinator

3 months ago

Newmarket, Canada CAYR Community Connections Full time

Job Title: Program Coordinator, HIV/AIDS Support Services

Position Type: Full-Time Contract (ends March 31, 2025, with anticipated renewal

for 3-year term)

Reporting to: Program Manager, HIV Support Services

Compensation Type: Salary & Benefits, $46,250 per annum pro-rated

Office Location: Newmarket, ON

Overview

CAYR COMMUNITY CONNECTIONS (CAYR) we envision stigma-free, inclusive and informed communities, fostering an environment where individuals thrive.

CAYR creates welcoming, confidential, and inclusive environments for dignified support and education, empowering a diverse population including: people living with and those affected by HIV/AIDS, individuals affected by or at risk of HIV/Hepatitis C, people who use substances, members of the 2SLGBTQ+ community, and allies and partners supporting underserved communities.

The Program Coordinator HIV/AIDS Support Services will offer case management support to people living with and affected by HIV/AIDS accessing CAYR’s programs and services. The incumbent will also work with CAYR’s team members and project partners to deliver peer-led initiatives to develop knowledge, leadership skills, meaningful community engagement, and increased social connections for CAYR’s service users and program participants in keeping with CAYR’s values and philosophy including a commitment to harm reduction and GIPA/MIPA* principles, its strategic direction, and standards of excellence.

(*Greater and Meaningful Involvement of People Living With HIV/AIDS)

Job duties include:
HIV Supportive Case Management
- Provide holistic and comprehensive HIV specific case management services to

support service users with connecting to HIV care, staying in care, and managing HIV.
- Conduct intake assessments to identify service users’ health goals, work with service users to develop short-term and long-term care plan and undertake case management activities to help service users achieve goals.

Other HIV Specific Counselling and Support Services
- Identify service user needs including but not limited to HIV pre/post-test counselling, treatment adherence, government assistance programs, language assistance, housing, employment, settlement, as well as referrals for mental health and clinical counselling, and addictions management and recovery.
- Conduct periodic wellness checks (over phone or in person) with service users to reduce isolation and identify other support needs.
- Refer service users (based on their ability and readiness to participate) in wellness and life skills development activities offered by CAYR and other partner agencies.
- Conduct asset mapping to help them build their resilience through individualized goal setting on basic needs, social connections, skills and employability, sense of self, finance, and health.
- Offer practical assistance to service users including but not limited to financial support, food security, transportation, and basic need items in compliance with agency policy.

Program Administration and Evaluation
- Maintain up-to-date records and monthly statistical information relating to case management in the OCASE/TREAT database.
- Maintain accurate and organized service user files; ensure files are stored securely and safely to maintain service user privacy and confidentiality.
- Inform program participants and service users about their rights and agency policies and procedures; ensure any complaints and incident reports are duly processed.
- Prepare formal and informal reports related to program delivery as needed.
- Support Executive Director with OCHART, United Way and other funder reporting.
- Identify volunteer and student placement needs to support program and service delivery goals.

Other
- Maintain confidentiality, privacy, and other protocols according to CAYR policies and procedures.
- Participate in training and professional development activities, staff/team meetings and program meetings as required.
- Perform other duties as required.

**Qualifications**:

- Social Services Worker; Bachelor’s degree Social Work, Health Sciences, Human Services or equivalent work; and lived experience an asset
- 1-2 years of experience working with populations experiencing complex health and social issues, with a preference for experience in a harm-reduction based setting
- Lived experience and/or knowledge of issues impacting individuals living with HIV
- Understanding of and commitment to harm reduction principles
- Ability to be open, non-judgmental, and non-stigmatizing
- Good communication skills, conflict resolution skills and a team player
- Ability to maintain confidentiality and healthy boundaries
- Respect for agency policies and protocols
- Knowledge of York Region community resources an asset
- Ability to work outside regular working hours (evenings and weekends)
- Excellent computer skills including, proficiency in Microsoft office, including Excel, Word, Teams, and Outlook, must have experience with client data bases
- Experi

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