Administration Officer, Mortgages

4 weeks ago

Dartmouth, Canada East Coast Credit Union Full time

East Coast Credit Union is seeking a **Full-time Administration Officer**. This position is well suited for an individual with an administrative background, or a desire to broaden their skill set and gain experience in the admin/support area of our operations.

Reporting to the Assistant Manager, Administration, the Administration Officer will contribute to the assessment, verification and administration of the mortgage, loan, line of credit and deposit documentation in accordance with established policies, procedures, and regulatory requirements and supporting the administration team as required. **This role would primarily focus on the operation and day to day administration of our mortgage audits and mortgage process fulfillment.**

**You would**
- Perform mortgage file audits and follow up on any outstanding items/documentation. Conduct credit investigations, security inspections and searches as required; ensure mortgages, loan, and line of credit are registered and set up on the banking system according to their terms and conditions.
- Process loan and mortgage documentation for disbursement of funds to lawyers and follows up with lawyers. Ensure all title issues are met and that the loan is properly recorded.
- Support exceptional member service by completing non-member facing activities and

supporting those who directly serve our members.
- Review varies reports and follow required procedures to verify completeness and accuracy of data input. Monitor for potential problems and initiate corrective action as appropriate and follow-up to ensure corrections are made.
- Prepare monthly renewal documentation for line-of-credit, mortgage loans; track renewals and follow-up as required.
- Provide assistance to branch staff by answering questions and investigating problems that escalate from the front line.
- Be responsible for compliance with all regulations, by-laws, policies and procedures and make recommendations for changes to policies and procedures.
- Administer, monitor, and maintain the following including preparation of reports and submissions:

- Property tax accounts and property tax payments to the respective tax offices.
- Loan Life and Disability insurance records
- Fire insurance coverage
- Mortgage Payouts and Pre-payment penalties
- Assist and back-up other members of the Administration Department and complete other duties and projects as assigned.

**You have**
- Completed a post-secondary diploma in business administration or equivalent
- A minimum of three to five years relevant experience in a financial institution; or equivalent combination of training and experience. Lending experience is considered an asset.
- Software proficiency including but not limited to MS Office, Horizon Banking.

**You are**
- Passionate about providing exceptional customer service.
- Able to achieve and exceed business/sales objectives.
- Self-motivated with a strong work ethic.
- A critical thinker with problem-solving skills.
- Accurate and have a high attention to detail (data entry, paperwork, cash balancing).
- A great communicator with time management skills.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Tuition reimbursement, training and personal development.
- Competitive compensation and benefits with performance-based incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages.

**Applications will be accepted until July 12**th**, 2023.**

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

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