Internal Solutions Support Officer

6 months ago

Regina, Canada Conexus Credit Union Full time

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency while never compromising on the financial well-being of our members. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are curious, courageous, confident and committed. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

**The bigger picture**

We’re looking for a motivated team-player to come on board as a temporary Internal Solutions Support Officer for up to 12-months. We are looking for someone with well-balanced interpersonal skills, who thrives in a fast-paced environment and isn’t afraid to ask the question, “What can we do differently to enhance the member experience?”.

**How you’ll be spending your time**
- Supporting our Internal Solutions Centre team with understanding, troubleshooting, and research assistance of member transactions
- Playing a key role in proactively identifying and handling risks
- Administering GL reconciliations, remittances, report review and balancing
- Interacting with team members, retail branches, and other corporate services departments to provide support, input, knowledge and feedback
- Proactively identifying and researching the best solutions that meet our members’ needs and improve their financial well being

**The way people describe you**

You are a team player who has the ability to switch gears and manage time effectively. You are a collaborator who supports individuals, teams, projects and initiatives within our organization to help us grow. You are an individual who loves details and makes sure the documentation for products and services is complete and accurate. You are an out of the box thinker, who actively seeks opportunities for improvements and understands the impact of actions down the line. You are an independent worker and will seek to find solutions on your own to serve those who serve our members.

**The experience you bring**
- Experience working in a fast-paced environment
- Customer service orientation, communication and organizational skills.

**Salary Range**:
$40,560 - $47,700 with 6% Short Term Incentive Target

**Benefits and Perks**

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits include, but are not limited to:

- Preferred rates for all your banking needs helping to make life more affordable.
- Generous vacation benefits with 10 additional paid days off giving you time to spend on what’s most important to you.
- Competitive benefit package options covering off all aspects of personal wellness.
- 7% pension matching after one year of employment to support you towards retirement.

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