Field Support Analyst
5 months ago
**Responsibilities**:
- Install, configure, maintain, and troubleshoot IT operations.
- Communicate with stakeholders and escalate unresolved issues/risks, and provide recommendations.
- Perform on-site and/or remote analysis, diagnose complex technology problems, and implement corrective solutions.
- Partner with internal departments and vendors to support SCADA/ICS Environment.
- Provide IT training to end users and administer MS 365, including SharePoint, and Teams.
- Create documentation on technical processes.
- Travel to field sites and support critical services through 24-7 on-call rotation.
**Requirements**:
- Post-secondary education in Computer Science, or IT-related discipline.
- Minimum of five years of experience in IT systems, support, deployment, etc.
- Strong understanding of MS 365 including SharePoint, Teams, and OneDrive.
- Must have experience with networking concepts, protocols, and services including routing, switching, TCP/IP, MPLS, VLAN, etc.
- Previous experience supporting field operations including SCADA/ICS, radio, and wireless communications would be an asset.
- Exceptional ability to communicate with individuals in technical and non-technical terms.
- Effective written communication skills; proven experience documenting business requirements, and test cases, and creating end-user training and reference materials.
- Valid driver’s license and clean driver's abstract.
- Able to travel to field sites.
Hiring is underway - if you meet the requirements above and you’re looking for your next long-term and full-time position, don’t wait
**About Equation Staffing Solutions.**:
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