User Support Technician
7 months ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Security software
- Word processing software
- Programming software
- Programming languages
- .NET
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- Visual Basic
- XML
- PHP
- WordPress
**Security and safety**:
- Basic security clearance
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
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User Support Technician
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User Support Technician
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