IT Support Technician

6 months ago

Regina, Canada EhOS IT Solutions Inc. Full time

**How do you pronounce that?**

Say it with us:

- Eh_ - like Canada “eh”
- OS_ - ahhhs

EhOS IT Solutions Inc.

**Who are we?**

EhOS IT Solutions Inc. is a fast-growing IT services and solutions company based in Regina. We proudly serve clients all over Saskatchewan. Service-driven, we are focused on delivering real business value to our clients. As a small but steadily growing group of world class collaborators, we work hard to deliver tailored solutions to our clients and have fun doing it Now, we need you
- Vision_

EhOS IT Solutions Inc. is the trusted partner and one-stop IT shop for our clients.
- Mission_

EhOS IT Solutions Inc. exists to help our clients reach their goals using technology. We provide a blend of knowledge, training, skilled support, and qualified people, and seek to build lifelong partnerships with our clients.
- Values_

EhOS IT Solutions Inc. promises:

- To build partnerships with our clients based on respect, honesty, communication, and mutual understanding.
- To own up to our mistakes. Fix them. Learn from them.
- To stick around long after the new hardware or software is installed, offering training and support as long as needed.
- To Propose solutions that fit our clients’ needs because we listen.
- To work with the industries best vendors, consultants, and suppliers, which we already have built relationships with, whenever our clients’ needs go beyond our in-house resources.
- That as our company grows, our existing clients will never have to take a back seat because we will never overextend ourselves.
- To treat our smallest clients with the same respect and dedication as we do our large corporate, enterprise, and government clients.
- To give back to our community, including donations, and accepting non-profits as clients at the best possible rate.
- To take a practical approach to IT where our clients feel empowered and knowledgeable.
- To do our level best to honor our client’s faith in us.
- We want our clients to enjoy working with their IT solutions even to the point of finding it fun.

As a member of the EhOS Team, you’ll work along-side world class tech talent, stretching your abilities by solving complex problems. You’ll be in a supportive environment where we celebrate our successes and learn from our mistakes, helping every member of the team consistently deliver superior support for our clients and further build technical skills and business acumen. You will be expected to work with a limited degree of supervision, with oversight focused only on complex new assignments.

**We Offer**
- Competitive compensation
- A flexible, fun, and supportive team environment
- Tools and technology to support your job requirements
- Training and advancement opportunities
- An ability to help grow and steer the organization with your expertise, drive, and passion
- Regular exciting team building events

**What you can expect**:
As an EhOS IT Support Technician you’ll be primarily responsible for providing tier 1 and some tier 2 technical support and delivering EhOS project solutions to our clients, reporting directly to the Chief Executive Officer (CEO).

With direction from senior technical leadership, Support Technicians are also responsible for providing support for all things Microsoft, servers, network switches and routers, security solutions, and other related IT services.
- We need you to:_
- Provide friendly and helpful customer service as first point of contact
- Triage incoming requests: prioritizing, executing, and assigning tasks throughout the team
- Deliver superior technical support to our customers who submit support tickets or support calls, ensuring timely, accurate resolution, and the highest degree of customer satisfaction
- Maintain functional knowledge of all client environments
- Effectively communicate technical information to non-technical users to ensure the comfortability of the end-user
- Provide remote and on-site support, in and outside of Regina
- Maintain accurate documentation of client networks, resolved issues, and client information,
- Follow standardized operating procedures as much as possible; create and update procedures when required
- Create end-user training documents as needed
- Stay abreast of new technologies, participate in company-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by management
- Perform IT project work (a long-term initiative involving various stakeholders and phases including planning, implementation, training, review, etc.) as assigned
- Participate in personal (technical) development opportunities to improve your skill set; we encourage all EhOS team members to pursue their professional passions
- Ensure customer confidentiality is always protected
- Identify ongoing issues and ways to improve service to customers, bringing them to the attention of your supervisor
- Other duties as

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