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Multimedia Fulfillment Representative

4 months ago

Burnaby, Canada Pages Jaunes Solutions Numériques et Médias Limitée Full time

Colleagues you’ll love.
- A dynamic and collaborative workplace where you can contribute to our story.
- Comprehensive benefits from day one.

This is the #YPLife and what working at YP is all about.

**What is a Multimedia Fulfillment Representative at Yellow Pages?**
- Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages As a Google Premium Partner and Facebook Marketing Partner, Yellow Pages is a leader in digital marketing for companies across Canada.

As a Multimedia Fulfillment Representative, you will play an integral role within the advertiser account team, ensuring flawless delivery, accuracy and quality of the customers’ product portfolio. You are the primary liaison between Sales (Media Account Consultant/Account Manager), the Advertiser and the Website fulfillment team to ensure the timeliness and accuracy of planned product delivery execution. Throughout this, understanding critical product dependencies, identifying any potential risks, and working with cross-functional team members to plan resolution of issues accordingly.

**Main responsibilities**:

- Is the primary point of contact for customers representing the website fulfillment team for content collection and coordinates fulfillment for the Advertisers’ complete digital product portfolio including, scheduling, ecommerce, SEO/SEM and Video.
- Works collaboratively with Sales and direct hand-off of client and manages their own interview appointments & calendars for all customer interactions, including interview, review calls, follow-up etc.
- Provides direct support to the Advertiser regarding their digital product portfolio and explains how and when the customer needs to be involved in the fulfillment process and negotiates associated deliverables based on production timelines.
- Ensures timely and accurate issue resolution within digital fulfillment and facilitates the communication with any other department within the organization as required.
- Ensures meticulous documentation of all interactions (with the advertiser and other departments) throughout the fulfillment process to provide full visibility and accurate representation of fulfillment statuses at all times.
- Responds to correspondence from internal and external customers, by phone and in writing.

**What do you need to be a Multimedia Fulfillment Representative at Yellow Pages?**
- Qualifications:_
- High school diploma
- 4-5 years of experience in customer service in a call center using web-based systems
- Technical support, website support or tier 1 support an asset
- Knowledge of Microsoft Excel, an asset
- Bilingual in french and english, an asset
- Soft skills:_
- Excellent people skills and the ability to work with a wide range of people, both internally and externally - special emphasis on customer service, escalation management, problem resolution and situation analysis.
- Minimum of basic understanding of concepts related to SEO, SEM, social media, local search, AdWords, paid search, and other products and services within the YP portfolio
- Excellent listening skills
- Reliable team player
- Exhibits a Customer-centric point of view
- High sense of professionalism.
- Strong ability to adapt to change.
- Excellent organization and time management skills
- High attention to detail and information accuracy
- Solid problem-solving skills

You are ready to join the Yellow Pages adventure as a Multimedia Fulfillment Representative? Send us your resume right now

**About Yellow Pages**
- We’ve been in the game since 1908 and we continue to transform to offer our 125 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 76% of our revenue is generated by digital solutions.