Member Services Representative

3 months ago

Burnaby, Canada Lifesaving Society, BC & Yukon Branch Full time

The Lifesaving Society, BC & Yukon Branch is seeking a Member Services Representative to join our team. The Member Services Representative will provide a high level of customer service through effective communication, efficient awards certification processing, and positive representation of the Society as the first point of contact for the general public.

**Key Responsibilities**
- Provide excellent customer service and answer inquiries in a prompt, thorough, and friendly manner
- Process course rosters and awards, providing reports and statistics as required
- Regularly assist with printing Society materials, mail distribution, and preparing boxes for shipping
- Ensure office and copy room are clean, organized, and stocked with supplies
- Assist with updating website content
- Assist with Lifesaving Society events
- Other general office duties as assigned

**Requirements**:

- Excellent verbal & written English skills and interpersonal skills with customer service orientation
- Computer proficiency, including Microsoft Office suite
- Ability to multi-task and balance priorities effectively
- Database/CRM system experience an asset
- Aquatics/recreation experience an asset

**About Us**

The Lifesaving Society is a non-profit organization committed to the prevention of drowning and aquatic-related injury through water safety education. In addition to providing swim lessons, lifesaving courses, lifeguarding courses, and first aid/CPR training throughout BC and Yukon, the Society is a leader in offering expertise and guidance to ensure safe operation of any water-related setting through safety management services. The Lifesaving Society values its staff and volunteer team as the key to fulfilling our mandate of drowning and injury prevention. We offer a supportive, collaborative, and inclusive professional culture.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $40,000.00-$44,000.00 per year

Ability to commute/relocate:

- Burnaby, BC V5C 6P8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?

**Language**:

- English (required)

Work Location: In person

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