Leisure Travel Agent, Call Centre

1 week ago

Montréal, Canada Transat Distribution Canada Full time

Company Description

Be part of the journey

If you love travel, you'll love being part of the Transat Travel team.

Our agencies are looking for professionals who are touched by travel and who enthusiastically share their passion with our clients. Work with Transat Travel and you'll have the opportunity to feel a part of making our clients' dream trips come true.

**Job Description**:
We hire people who love travel and enthusiastically share their passion with our clients while helping plan their dream vacations. We are looking for people passionate about customer service and who pride themselves in being able to expertly curate leisure itineraries around the world quickly and proficiently. Work with Transat Travel and you can realize your dream vacations too
- Answer incoming calls from our business partner ‘s customers;
- Efficiently determine the client needs in a resourceful, organized and strategic manner;
- Research and sell travel packages of all product categories including the preparation of complex itineraries using the various tools available to you;
- Communicate confidently and present different travel options offered by all the major suppliers;
- Inform customers of different travel options with all major suppliers;
- Experience in planning and booking worldwide travel containing a mix of products; and the sales skills to sell ancillary products to maximize profits;
- Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships;
- Superior communication skills to enhance our customers reservation experience; participative; enthusiastic; optimistic; accommodating; energetic; verbal and active;
- Keep up to date with the latest trends and be able to offer services based on customer needs.

**Qualifications**:

- Must have a minimum of 2 years selling travel products within a travel agency or call center environment;
- Bilingual: French, English;
- OPC certification; TICO certification (an asset);
- Experience in planning and booking packages and/or cruises (an asset);
- Be comfortable selling ancillary products in order to maximize profits;
- Ability to influence using proficient sales techniques while building friendly and positive relationships;
- Strong communicator; participative; enthusiastic; optimistic; accommodating; energetic; verbal and active;
- Ability to work under pressure and multi-task.
- ** Bilingual ( French and English)**

**Additional Information**:

- Training: 3 weeks;
- Work schedule: Full time (37.5h);
- Competitive incentives paid monthly based on personal performance;
- Earn confirmed passes on Air Transat flights;
- Unlimited standby passes on Air Transat and our partners;
- The Call Center is open from 8.00 a.m. to 9.00 p.m. weekdays and 9.00 a.m. to 5.00 p.m. weekends. - Agents work on a full Full-time basis (37.5 hours) and must be available to work both weekdays and weekends.
- Place of work after the training: flexible. 300 Léo-Pariseau in Montreal or telework.

**Advantages**:

- 3 weeks of vacation;
- 5 Floating days;
- Group insurance;
- 2 tickets to any Transat destination + illimited standby (as of first day of employment).

Additional Information

**Employment Equity

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