Bilingual Supervisor, Call Centre-travel
2 weeks ago
**Responsibility Statement**:
Assists and develops agents to achieve Call Centre metrics and deliver excellent customer service.
Act as backup to sell & service all incoming calls.
**Key Results and Activities**:
- Call out and follow up with agents on pending files
- Send FTV’s to the agent that are issued and saved on the drive
- Keep an eye on the Price match mailbox and coordinate with the commercial team
- Work on Schedule change queue q/BB50156, q/BB50158 & q/BU311
- Send Call back & follow up on Call backs
- Operation team on queues
- Commercial team for SPF
- Work with Tammy for the online booking
Add transfers, rebook space if file failed ETC
- IT: how to create a ticket, whom to copy, how to track a tkt number and follow up.
- Make sure all issue is sent to IT and have an open ticket no.
- Direct Contact Agent for the White Gloves
1.2 Identify and action training requirements to resolve gaps in performance.
1.3 Identify & solve challenges as required.
1.4 Is current on products, services, promotions, procedures, and technologies.
1.5 Supervise Unity and answer helpdesk calls as required.
1.6 Coaching & Refresher with the team on regular basis
1.7 Quarterly performance revue with their team
1.8 Identify process improvement opportunities and acts on and/or forwards to call center supervisor.
1.9 Create a positive working environment to ensure motivation and maintain good customer service levels and avoid high turn over
1.10 Maintain continuous and positive relationships with other departments
1.11 Answer all calls in a timely, courteous and professional manner.
1.12 Assist in call overflows to achieve targets.
1.13 Manage escalation calls from staff in professional manner.
1.14 Provide input to supervisor during staff evaluations.
1.15 Facilitate and gather input for weekly meetings with agents.
1.16 Other duties assigned by management.
**Specialized Knowledge, Skills, Attributes Required**
Ø Selling experience
Ø Time management, organizational and multi-task skills
Ø Communication skills
Ø Leadership skill
Ø Respond quickly and effectively under changing condition
Ø Problem solving & decision making skills
Ø Computer skills
Ø Team player
**Academic Qualifications and Experience**
Ø Min. 2 years’ experience in Call Centre environment.
**Effort (Physical/Mental Effort)**
Ø Ability to work in fast paced environment devoting high level of energy to meet pressing deadlines
**Working Conditions**
Ø Shift work
Ø Call center environment
Ø Overtime may be required
Ø Majority of work completed at the reservations workstation
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
Application question(s):
- Are you Fluent in English
- Are you Fluent in French
**Experience**:
- Selling Travel: 1 year (preferred)
- Computer Skills: 1 year (preferred)
- Call Centre Environment: 2 years (preferred)
-
Bilingual Centralized Call Centre Representative
4 weeks ago
Montréal, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...
-
Group Air Specialist
1 day ago
Montréal, Canada Direct Travel Full time**Group Air Specialist - Toronto, Canada** **Bilingual French/English** **Embark on the next step in your career journey with Direct Travel**!** The experienced Group Air Specialist coordinates air travel arrangements for large incentive programs and business meetings. Applicant must be proficient in Sabre (preferred). This is a hybrid (currently two...
-
Travel Advisor
4 weeks ago
Montréal, Canada Corporate Travel Management North America Inc. Full time**Summary of Position**: Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative...
-
Supervisor Call Center
2 weeks ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full timeResponsible for leading the reservation department and for making sure that productivity and customer service standards are met. / Le titulaire du poste est responsable de diriger le service des réservations. **RESPONSIBILITIES**: Develop and motivate an effective call center team Plan, organize and measure efficiency of all activities in the call center...
-
Supervisor, Call Center
5 days ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full timeResponsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. RESPONSIBILITIES - Develop and motivate an effective call center team - Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates - Plan,...
-
Human Resources Business Partner
1 week ago
Montréal, QC, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal, QC, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...
-
Bilingual Call Center Agent
4 weeks ago
Montréal, Canada Canon Canada Full time**Bilingual (FR/ENG) Call Center - Hybrid** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...
-
Bilingual Human Resources Business Partner
6 days ago
Montréal-Est, Quebec, Québec, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...
-
Agent de Centre D'appel
4 weeks ago
Montréal, Canada Double Pizza Full time**CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit et de jour. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. _**Vaccination COVID-19 est...
-
Supervisor, Customer Support
5 days ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full time**RESPONSIBILITIES**: - Develop and motivate an effective Customer Support team to ensure productivity standards are met. - Supervise Customer Support staff, which involves performance evaluation, hiring, workforce planning, development, coaching, discipline and analyzing productivity reports. - Provide guidance and support to subordinates, travel agents,...
-
Bilingual Recruitment Consultant
4 weeks ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Travel Associate.g6
4 weeks ago
Montréal, Canada International Civil Aviation Organization - ICAO Full timeJob Opening **Posting Title**: - TRAVEL ASSOCIATE, G6**Job Code Title**: - TRAVEL ASSISTANT**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 26 January 2023 - 12 February 2023**Job Opening Number**: - 23-Administration-ICAO-200617-R-Montreal (X)**Staffing Exercise** - N/AUnited Nations...
-
Travel Associate
4 weeks ago
Montréal, Canada United Nations Full timeThe Travel Unit (TRV) is part of the Information Management and General Administration Services (IAS), a division of the Bureau of Administration and Services (ADB). All travel conducted under the auspices of ICAO is coordinated by the Travel Unit. This also includes travel origination from the Regional Offices and the various TCB projects around the world....
-
Field Consultant
7 days ago
Montréal, Canada Kumon North America, Inc. Full time**Term**: Fixed 18-month Contract **Location**: Various Branch Locations within the Greater Montral Area **Reports To**: Montreal Branch Manager **Job Summary**: Provide appropriate consultation to new and existing franchisees while promoting the development of their Centres. Partner with franchisees to achieve Centre goals relating to student enrollment,...
-
Responsable / Superviseur de Voyage Bilingue - à
3 weeks ago
Montréal, Canada Red Label Vacations Full time**Position**: Bilingual Customer Support Supervisor **Reports to**: Manager, Customer Support, Retail & Web **Department**: Web Reservations **Location**:Remote **The Opportunity** **How You Will Be Spending Your Time** - Coach and mentor staff as required - Communicate statistics and inspire/motivate staff to meet targets - Work with employees to improve...
-
Operations Supervisor
5 days ago
Montréal, Canada First Capital Full timeFirst Capital [TSX: FCR.UN] owns, manages and develops grocery-anchored open-air centres in neighbourhoods with the strongest demographics in Canada. As one of Canada’s top employers, we foster a vibrant culture that ensures equal opportunity and well-being for all employees in a dynamic workplace. We are proud to provide rewarding opportunities to build...