Business Relationship Manager

2 weeks ago

Ottawa, Canada The Minto Group Full time

**BUSINESS RELATIONSHIP MANAGER
**Location: Ottawa or Toronto, Ontario (Hybrid)**

Minto supports vaccination and adheres to CDC guidelines as required.

**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training, and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**Your Role on our Team**:As member of the IT Department, the Business Relationship Manager is responsible for establishing and maintaining a relationship between IT and the business division, and for increasing the value realized from IT assets, investments, and capabilities. The Business Relationship Manager (BRM) is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and collaborating with IT Leadership Team to develop the IT strategy that supports the strategy of the business division. The manager is a liaison between IT and the business division, and a trusted advisor.

The Business Relationship Manager manages major software implementation and / or technical projects, as assigned. The BRM is also responsible for managing the product lifecycle of all major software products in use in the respective business division.

The Business Relationship Manager will support the business to define their requirements and objectives that need to be achieved. Contributes to defining and managing the business scenarios, assuming the role of “integrator” between Business Systems, IT infrastructure and the business needs.

**In this role, you will**:

- Participate in the Strategic Planning and Applications Roadmap development process with the business partners to understand priorities and impact of the chosen solutions.
- Monitor quality, progress and performance of programs and taking all necessary corrective actions to ensure that all elements of the plans are being delivered.
- Collaborate with an IT multidisciplinary team to deliver high quality Business Systems and IT Infrastructure.
- Provide support and guidance across departments on IT Services such as Incident Management, Change Management, Service Request, etc.
- Build strong relationships with business stakeholders and act as a trusted advisor for all stakeholders.
- Act as key liaison between the IT Team and all departmental business group for all aspects of IT including escalation and resolution of portfolio specific risks.
- Maintain oversight of Business Systems portfolio, provide status updates to both IT and business teams and act proactively to identify and resolve risk and issues in the execution of the portfolio.

**We would like you to have**:

- Excellent Leadership, Communication, and Analytical Skills
- Excellent Customer Service Skills
- Exceptional Organizational and Problem-solving skills
- Ability to identify areas of improvements and possible solutions
- Exceptional Project Management skills including the ability to lead multiple diverse projects
- Proven Experience in managing a diverse group of personnel and functions
- Exceptional Interpersonal skills, professional conduct, and communication skills to effectively gather information and ask questions to clarify technical requirements, discuss technical solutions with the customer, and discuss problems with internal personnel, external vendors, and clients
- Ability to establish customer-focused service delivery expectations
- Knowledgeable of Minto business systems, processes, and tools that range from sales, finance, marketing, and operations

- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs._

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