Broker Relationship Manager

Found in: Talent CA C2 - 1 week ago

Ottawa, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking for a Broker Relationship Manager whose primary purpose in this role is to drive all aspects of the business relationship (a comprehensive business consultant), helping a broker grow beyond just their relationship with Aviva. With a focus on profit management, strategic business opportunities and partnership, marketing campaigns, etc., for all lines of business, including Personal Lines (group, specialty and retail,) Commercial Lines, and all Aviva brands (Elite, Traders, etc.), ensuring brokers are receiving the support they need to deliver on their business.

Come join our team

What you'll do:

Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators

Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers

Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital

Provide brokers with creative solutions to their business challenges, strengthening our partnerships

Profit management through disciplined broker / portfolio management

Give brokers insights into their portfolios to help them manage their business (and ours)

Use analytics to identify trends, mix of business problems, LR issues, etc.

Drive rehab processes where applicable

Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives

Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators

Succession planning activities to fill any gaps

Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff

Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva

Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

What you'll bring:

University – undergraduate degree or equivalent experience

CIP designation

8-10 years of related experience in the insurance industry

Portfolio management and marketing experience

Strong analytical and decision-making capabilities

Relationship management skills

Customer and results focused

Strong networking capabilities

Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities

Sophisticated negotiation skills

Strategic problem solver

Excellent oral and written communication skills

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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