People Manager, Payroll Services

7 months ago

Aurora, Canada Magna International Inc. Full time

**Group Description**

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

**Role Summary**:
The People Manager position is responsible for leading the North American team supporting the delivery of payroll services. This person collaborates closely with the Program Manager Payroll to fulfill expectations for service delivery. The People Manager mentors and coaches their team and ensures the proper skills exist in their team.

**Key Responsibilities**:

- Effectively coordinate the flow of work and play an active role in escalation management to ensure superior client service delivery and timely implementation of client service delivery decisions.
- Plan and schedule work assignments, set priorities and objectives, identify service level risks, and provide performance feedback by identifying issues and opportunities.
- Provide business, system, and technical expertise by guiding staff on complex and sensitive issues and analysis.
- Monitor and analyze client service delivery, develop metrics to identify trends, risks, and opportunities; proactively engage with peers to resolve barriers to operational excellence; recommend and implement solutions to enhance overall service delivery and client experience.
- Provide training, feedback, coaching and mentoring to new and existing staff to provide team members with knowledge and skills to be successful in their roles and achieve operational objectives.
- Work with internal business partners to coordinate and support training on work practices, policies, procedures, and compliance with plan rules and legislation.
- Promote a positive, inclusive, and collaborative work environment that fosters team engagement.

**Key Qualifications/Requirements**:

- Bachelor’s degree in Business Administration, Human Resources or related area of study
- Knowledge of shared services best practices
- Experience leading and motivating others, driving achievement of functional goals.
- Experience working in a large team that is focused on service delivery.
- Experience with decision making, analysis, and leadership abilities in managing multiple deadlines.
- Experience with a “fee-for-service” model and a service delivery organizational model.
- Ability to effectively resolve demanding and multi-layered situations with good judgement, tact and diplomacy.
- Resilience, flexibility and adaptability to adjust your approach with concurrent and shifting priorities in a fast-paced environment.

**Awareness. Unity. Empowerment.**:

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