Event and Conference Services Coordinator
24 hours ago
Position Information
**Position Title**
- Event and Conference Services Coordinator
**Department/Unit**
- Housing & Conference Services
**Location**
- Halifax, Nova Scotia, Canada
**Posting Number**
- S366-24
**Employee Group**
- NSGEU Local 77
**Position Type**
- Regular, On-Going
**Duration of Contract (if applicable)**
**Employment Type**
- Full Time
**Full-time Equivalency (FTE)**
- 1.0 FTE
**Salary**
- $25.89 - $32.77 per hour ($47,119 - $59,644 per annum, 35 hours per week)
**Classification**
- C5
**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._
**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
**Job Summary**
- The Department of Housing and Campus Connections of Dalhousie University consists of Residence Operations (Facilities Management, Front Desk staff and Security for 2400 students residing across 16 residences), Conference Services, Off Campus Housing, University Food Services (residence dining, retail food, catering and snack vending), DalCard Business Operations and UPass. Reporting to the Director, Event and Conference Services, the Event and Conference Coordinator is a key member of the three-person Conference Coordinator team with a focus on guest accommodation (individual and group) on the Halifax campus while assisting with other client group responsibilities as may be required to achieve the goals and expectations of the team.
**Key Responsibilities**
- Assist with the Summer Residence program ($300,000+ annually); respond to all inquiries and facilitate registration. Coordinate room assignments and student move-in/move-out procedures. Build online registration pages to collect registrants. Monitor registration levels and revenue intake.
- Ensure client portfolios are reconciled and audited for completeness, including all pertinent information and requirements have been processed, payments collected, and complaints or concerns addressed.
- Complete daily cash and debit/credit deposits for payments. Process student facilities fines and withdrawals. Add and remove meal plans for summer residence students.
**Note**
- Provide on-call support as part of a rotating team via cell phone after hours and on weekends for building-related issues regarding clients, facilities, or systems. Compensation will be in accordance with the collective agreement.
Due to operational requirements, the successful applicant is required to work in-person on campus.
**Required Qualifications**
- Business/Administrative Professional diploma with three to five year’s relevant experience (or equivalent combination of training and experience).
- Proficient microcomputer (Word, Excel, and Outlook) skills with the proven ability to learn new technology and systems.
- Demonstrated strong customer service, interpersonal and communication (verbal and written) skills.
- Strong organizational and time management skills with excellent attention to detail.
**Assets**
- Understanding of the university environment and direct experience in a conference and events or residence community.
- Experience in the following systems: Banner Accounts Receivable, Banner Student Module, KX, OneCard, Access.
**Job Competencies**
- Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication
**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._
**Application Consideration**
**Diversity Statement**
Posting Detail Information
**Number of Vacancies**
- One (1)
**Open Date**
- 01/08/2025
**Close Date**
- 01/15/2025
**Open Until Filled**
- No
**Special Instructions to Applicant**
**Quick Link for Direct Access to Posting
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