Helpdesk / Technical Support - 2-bnsjp00029387

**Title**:Bilingual Helpdesk Agent **Status**:Permanent Full-Time **Location**:Remote or In office (Burlington/Toronto) **Lifemark** began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. Lifemark...

**Bilingual Helpdesk Agent Tier 1** **Status**:Permanent Full-Time **Location**:Ontario (or Quebec) **Mandatory Requirement**: Professional level French-English bilingualism **Lifemark** began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300...

**Job Duties and Responsibilities**: - Monitor IT Helpdesk queue and answer service request calls in an appropriate and timely manner; initiate and maintain a database of service request tickets including categorization and entry of required information. - Serve as the first point of contact for end users seeking technical assistance through ticketing...

**Focus/Objective** Help Desk Analyst **Job Duties and Responsibilities**: - Monitor IT Helpdesk queue and answer service request calls in an appropriate and timely manner; initiate and maintain a database of service request tickets including categorization and entry of required information. - Serve as the first point of contact for end users seeking...

Qualify client issues and open support tickets. - Monitor service boards for new tickets and or respond to tickets. - Schedule internal and field resources on the dispatch portal. - Create, assign, and coordinate inbound and internal tickets - Service ticket follow up. - Monitor resource schedules to ensure prompt time entry/completion of service requests. -...

**Looking for our next Rock Star!** You are an advocate and a team player looking to learn and grow your career! You are excited to wear multiple hats and go above and beyond for clients. You have flexibility in your schedule from time to time and the ability to work independently with mínimal direct supervision (we believe in autonomy, mastery, and...

**Looking for our next Rock Star!** You are an advocate and a team player looking to learn and grow your career! You are excited to wear multiple hats and go above and beyond for clients. You have flexibility in your schedule from time to time and the ability to work independently with mínimal direct supervision (we believe in autonomy, mastery, and...

The Canadian Memorial Chiropractic College (CMCC), established in 1945, is recognised internationally for excellence in chiropractic education, research and patient care. **Vision**:Our vision is to be an academic institution recognised for creating leaders in spinal health. **Mission**:Our mission is to deliver world class chiropractic education, research...

**Looking for our next Rock Star!** You are an advocate and a team player looking to learn and grow your career! You are excited to wear multiple hats and go above and beyond for clients. You have flexibility in your schedule from time to time and the ability to work independently with mínimal direct supervision (we believe in autonomy, mastery, and...

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster...

**Job Duties and Responsibilities**: Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals - Providing Tier 2/3 technical design and support services - Provide senior support with regards to Windows Server, SAN, SCCM, Kaseya, GPOs, AD...

**Technical Support Analyst** **Department**:Information Technology **Reporting to**:System Engineer, IT Infrastructure & Operations **Value & Overview of the Role** **Accountabilities** - Configure and install PCs, telephone systems and peripheral devices (such as printers, scanners, mobile/smart phones, IoT) related to desktop infrastructure accordance...

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...

**Why work at Bond Securcom?** For over 40 years, Bond Securcom has provided innovative security and communications products and services to a wide range of commercial, industrial, multi-unit residential and not-for-profit organizations in need of effective solutions to ever-changing security needs. Our mission is to make the world a safer place and we...

**About Us**: Talize Inc. is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and...

**What you’ll get to do**: - Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management. - Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software -...

Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...

Responsibilities: - Communicate with internal teams and external clients to understand their IT service needs - Provide desktop support and troubleshooting for hardware and software issues - Respond to help desk tickets and provide timely resolution to technical issues - Set up and support VPN connections for remote employees - Deliver excellent customer...

Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...