Helpdesk / Technical Support - 2-bnsjp00029387

2 months ago


North York, Canada Raise Full time

Our Banking client in **North York,** is looking to hire a **Helpdesk / Technical Support - 2**for an **12-months contract**

**What you will be doing**
- Booking currency rates for customers
- Buying and selling currencies from branch staff
- Inventory for branch network
- Taking orders to two cash requests
- Book rates accordingly and communicate to third party provider to send that rate out to the bank
- This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs

**What you will need to succeed**

**Must have Skills**:

- 2+ years of experience in a similar customer service-related position
- 2+ years of experience of phone customer support - preferably within the financial transactions space
- Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or

**Nice-To-Have Skills**:

- Prior banking FI experience
- Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
- Knowledge of General Ledgers, cash orders or any accounting skills would be asset
- Bilingual in English/French

**Looking for Meaningful Work? We can help**

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

Ewemi


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