IT Helpdesk Analyst

4 weeks ago

North York, Canada Talize Full time

**About Us**:
Talize Inc. is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**The Role**:
**Major Areas of Responsibility**:

- Play a key role in IT Onboarding and off-boarding of employees.
- Maintain accurate inventory of IT assets.
- Ensure requests and issues are properly documented and effectively resolved in a timely manner while maintaining focus on customer satisfaction.
- Take part in other IT projects and change initiatives as required.

**Skills and Attributes**:

- Proven analytical and problem-solving skills.
- Ability to effectively prioritize and execute tasks.
- Good written, oral, and interpersonal communication skills.
- Ability to research solutions and present ideas to non-technical audience.
- Highly self-motivated and organized, with keen attention to details.
- Team-oriented and skilled in working within a collaborative environment.

**Qualifications and Experience**:

- College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.
- One or more of the following certifications:

- CompTIA A+
- Network +
- Microsoft
- ITIL
- Good knowledge of PC hardware, printers/scanners, and audio/visual equipment.
- Working knowledge of Active Directory as well as Azure AD administration.
- Proven skills in troubleshooting hardware, software, network, and VPN related issues.
- Excellent documentation and communication skills to effectively interact with colleagues and other associates.
- Customer service focus.
- Nice to have: Retail / POS experience.

Work Conditions
- 40-hour (temporarily hybrid) work week with on-call rotation.
- Travel to Company’s stores and other locations as required.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Comfortable with handling tools to repair IT equipment and network wiring.

**What we offer**:

- Competitive Salary + Discretionary performance bonus
- Rewards and recognition programs
- Employer paid dental and extended health coverage plan
- RRSP Match program
- 3 Weeks paid time off.
- 7 Sick Days
- Paid time off on Birthday
- Employee Discount at Talize retail locations
- Company/Team events.

Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

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