Project Logistics Customer Excellence Specialist

2 months ago

Montréal QC, Canada Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Project Logistics Customer Excellence Specialist to join our Project Logistics team.
** Your Role**: You will oversee day-to-day operations for industrial customers of the Project Logistics department. You will also provide operational coordination for turnkey EPC projects, project accounts and specialized one off special cargo movements.
** Your Responsibilities**:

- Arrange booking of cargo with carriers, internal service providers and agents in all modes of transport.
- Develop and implement work with overseas counterparts a required.
- Arrange all necessary documentation as may be necessary to meet project and shipment requirements.
- Monitor and update daily shipment status to clients
- Update transport management tracking systems as required.
- Assist with invoicing and job costing where applicable.
- Assist with safe project execution to the client's satisfaction, consistent with cost, schedule and contractual requirements.
- Support the project team to ensure overall project delivery on time, within the budget by meeting highest standards set forth by Kuehne+Nagel and their customers in regards to Quality, Health and Safety, Security and Environment (QSHE).
- Book supplier invoices and prepare customer invoices.
- Ensure on-time file closure for month end financial ledger closing.
- Ensure the project execution is in accordance with policies, procedures, systems, and requirements as requested by Kuehne+Nagel processes and Project / Operations Manager.
- Provide assistance to customer's RFIs/RFQs.
- Prepare individual quotations for budgetary and firm requests from assigned customers.
- Prepare reports for management and customers (quote register and system dashboards).
- Select and qualify vendors by following all QHSE vendor requirements and processes.
- Trace lost or misdirected shipments and process potential damage claims.
- Promote and sell transport insurance to customers when required.
- Act as super user for Kuehne+Nagel transport management systems and train new staff.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- Bachelor's degree in Business, Logistics, or a related field
- 5+ years of experience in account management, preferably in the freight forwarding or project logistics.
- Proficiency in using logistics software and Microsoft Office Suite
- Bilingual in French and English is Mandatory
- Strong analytical and problem-solving skills.
- Proficient in Word, Excel (maintain complex spreadsheets), and PowerPoint

**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

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