Claims Leader

3 months ago

Dartmouth, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you want to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you create an environment for people to do the best work of their lives & build a stronger team by developing employee’s potential in their current role and for future career aspirations? Do you communicate effectively with confidence, curiosity, courage and in a collaborative manner? If you answered ‘yes,’ then you should apply to be a Claims Leader in our Auto Claims team

What you'll do:

Identify, assess and retain the best possible talent to strengthen our business

Understand and know our people, support training and develop their capability in the role and work with the them to support career aspirations while manage performance

Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.

Lead effectively and positively through implementation of change.

Understand and apply risk management controls proportionately

Ensure technical development of claims file handlers

Create an environment dedicated to outstanding customer outcomes and champion the improvement to service

Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.

Customer demand analysis – assist in identifying the root cause of “waste and failure”

Be “in the work” to understand our people’s capability, our unit’s performance.

Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to resolve how we improve our overall performance, results and the customer’s journey.

Participate in the Quality assurance programme for your team. Identify and ensure training is addressed in a timely and effective manner.

Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements

Take full responsibility for the results of our team, how they contribute to the overall companies performance and understand the consequence and impact of key decisions you make

Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture

Expert understanding of the claims experience while understanding the technical strategic direction for the claims file

Look for new and incremental ways to improve things every day for the customer

Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

Maintain the accuracy and integrity of the financial information captured in Aviva systems

Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures

Find opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business

Lead change initiatives for the team and business function

What you'll bring:

CIP or FCIP Industry designation or in the process of obtaining - Mandatory

Full Adjuster License for all Atlantic provinces or in the process of obtaining - Mandatory

University Degree or College Diploma or equivalent Property technical work experience

2 + years previous leadership experience

5 + years of working in Claims / insurance proven experience with a solid understanding of Auto

Leading people through change

Performance management and career development of others

Call Centre / First Notice of Loss Catastrophic Event experience

Technical competence in Personal and Commercial insurance

Excellent verbal and written communication skills

Computer proficiency; Excel, Word, PowerPoint, Outlook

Ability to gain insight from data to improve the performance of our people

Sound decision making and problem solving skills

Role model our values: Care, Commitment, Community, Confidence

Lead with courage, authenticity, vulnerability and be present

Lead our people as a specialist and provide in-depth advice

Instill confidence in our people to develop them in their role and support their future career aspirations

Understand what matters to our people

Create an environment of challenge and open dialogue to foster great conversations which move the business forward and achieve better outcomes

Demonstrate a high level of initiative and ambition to improve our service, environment and financial outcomes.

Think critically and collaborate with all partners to get the best outcomes.

Your enthusiasm is infectious and you challenge status quo, find solutions to problems and go the extra mile for our customers and people

What you’ll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

Exceptional Career Development opportunities.

We’ll support your professional development education

Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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