Quality Assurance Coordinator

7 months ago

Dartmouth, Canada EfficiencyOne Full time

**We transform the way people use energy**_._**

**_
- **

**About EfficiencyOne**

Our core values are Integrity, Innovation, and Partnership.

EfficiencyOne is a leading efficiency enterprise. We work with several outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond.

We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Investing in energy efficiency comes with many benefits—lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.

**Why you’ll love working here**:

- A culture that understands there is life outside of work and cares about their employees.
- An engaging, fun, and inclusive work environment
- An awesome benefits package that starts on day one and a competitive salary
- Wellness initiatives and fitness challenges are hosted throughout the year.
- Corporate gym memberships
- Career growth and professional development opportunities
- Being part of a team and contributing to Nova Scotia’s goal of 2050 net-zero carbon

Do you want to be part of an organization that has an ambitious plan to support the transition to net zero by 2050, and help to build a thriving, resilient future for Nova Scotians - then you belong here

**The opportunity**:
The **Quality Assurance Coordinator** is responsible for the coordination and administration of all partner account information about certifications, supplier performance reporting, and scorecard generation and distribution. The coordinator supports all partners with questions and concerns about the supplier performance program and supports partners to increase customer experience. The coordinator will work with Program coordinators to obtain and enter data about quality on a regular reporting schedule. Responsible for requesting, following up, and ensuring all partner accounts have up-to-date certifications required on file per contracts.
- Responsible for requesting, following up, and ensuring all partner accounts have up-to-date certifications required on file per contracts.
- Responsible for ensuring all data on partner accounts is accurate and up to date.
- Responsible for collecting all data from programs and partners to support metrics and evaluation.
- Responsible for documenting all performance measures for management review and seeking resolution.
- Responsible for creating and distributing all partner scorecards.
- Responsible for maintaining all Supplier Performance processes and manuals as directed by Quality Manager
- Responsible for coordinating all internal and external stakeholder engagement activities regarding Supplier Performance
- Responsible for providing training documentation support and feedback required by the Quality Manager and Programs
- Responsible for documenting all necessary contractual amendments as directed by the Quality Manager and collaborating with the procurement department to ensure all certifications as captured.
- All other duties as assigned by the Quality Manager.

**What Will Help You Succeed?**
- ** **Proficient with Microsoft Office software such as Excel, Word, PowerPoint, and Teams

**What to expect in your first several weeks on the job**:
**In the first week, expect to**:

- Introduction to Team and Program Managers to learn about your collaboration with program targets trends, and team goals.
- Job shadow other teammates to learn about their roles and responsibilities.
- Read program materials to get more familiar with Partners and our tools and processes.
- Start performing core duties.

**In the first month, expect to**:

- Perform core duties with limited support.
- Continue to learn more about Quality Assurance and Efficiency Nova Scotia Programs
- Start identifying opportunities to improve processes with the Partner Performance program

**In the first three months, expect to**:

- Perform core duties independently.
- Support Quality Assurance Manager and Quality Assurance Specialist with duties as required.
- Establish a performance and development plan with your manager.

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