Claims Advisor I

7 months ago

Dartmouth, Canada TD Bank Full time

**Claims Advisor I**:

- 418277BR

**Job Category - Primary**
- Insurance

**Work Location**
- 168 Higney Avenue

**Employment Type**
- Regular

**City**
- Dartmouth

**Time Type**
- Full Time

**Province/State**
- Nova Scotia

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Assurance fait partie du Groupe Banque TD, l’une des institutions financières les plus importantes du Canada. TD Assurance aide ses clients à se prémunir contre les imprévus de la vie grâce à une vaste gamme de produits, dont la protection de crédit et les assurances vie, maladie, voyage, habitation et auto. Comptant plus de trois millions de clients, TD Assurance offre ses produits et services autorisés en ligne, par téléphone et dans un réseau de plus de 1 000 succursales TD Canada Trust.
- Au Canada, nous sommes présents dans deux secteurs d’activité : Assurances générales et Vie et Santé. Dans le secteur Assurances générales, nous sommes l’un des principaux groupes d’assurance habitation et auto au Canada et le chef de file national de l’assurance de groupe et du marketing d’affinité. Dans le secteur Vie et Santé, nous sommes le principal fournisseur d’assurances maladies graves et d’assurance vie et santé directes au Canada.
- À TD Assurance, nous nous engageons à favoriser un milieu de travail inclusif et accessible. Notre effectif de plus de 4 000 employés au Canada est réparti dans les provinces de l’Atlantique, au Québec, en Ontario et en Alberta. TD Assurance connaît une croissance soutenue et peut vous aider à vous épanouir. Nous offrons un milieu de travail stable et dynamique où le talent est valorisé et le perfectionnement professionnel, pris au sérieux. Mieux qu’un simple emploi, c’est une carrière enrichissante qui vous attend

**Job Details**

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience

**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct** EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching a

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