Customer Success Coordinator

7 months ago

Milton, Canada Rockwool Full time

**Job Title**:Customer Success Coordinator

We are seeking a Customer Success Coordinator based in our Milton location to join the Customer Service team. This role is fixed term contract position for 18 months to cover a maternity leave.

**Ready to help build a better future for generations to come?**

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
- **Join us and make a difference**_

**What you will be doing**:

- Ensuring timely processing of claims, complaints and credits; adhere to the Group 30-day completion policy
- Familiarizing yourself with the current claims and complaints model and reviewing processes for improvement opportunities
- Monitoring the Customer Service inbox for complaints and/or requests regarding quality, logístical and pricing discrepancies
- Ensuring relevant stakeholders are notified and engaged early-on to avoid costly issues at the customer-level and for ROCKWOOL.
- Understand and assist in the implementation of our new Claims and Complaints management system
- Consistent and timely communication with the Customer Service team is mandatory to ensure continuity and Customer Satisfaction
- And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success

**What you bring**:

- You have a rock-solid customer service background with 3-5 years’ experience managing the claims, complaints and credits size of the business
- Graduated from a post-secondary institution in business, communications or an equivalent field
- Adaptable to change and a fast-pace environment
- Outstanding oral and written communication skills
- Proficient with Microsoft Office, including Word, Power Point and Excel

**What we offer**:

- Competitive salary
- Comprehensive benefits package including Health, Dental, Vision, Massage Therapy & more
- Generous Paid Time Off (PTO) and Paid Holidays
- Retirement Pension Matching Program
- Work/Life Balance
- Life and Disability Programs
- Educational Assistance
- Top up plans for maternity and paternity leave
- Fitness Reimbursement
- Employee Assistance Program (EAP)

**Who we are**

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilitiesall focused on one common purpose - **to release the natural power of stone to enrich modern living.**

Sustainability is central to our business strategy. **ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. **Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

**Work Environment & Conditions**:

- Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work.
- ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve.

**Diverse and Inclusive Culture**

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “**The ROCKWOOL Way**”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

**Job Type**: Fixed term contract
Contract length: 18 months

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

  • Events Coordinator/customer Service Representative

    7 months ago

    Milton, Canada Chudleigh's Blossom Cafe Full time

    Chudleigh's Apple Farm Is looking for an **Events Coordinator/Customer Service Representative** to join our team for the summer and fall season! **Availability: May 21st until October 31st.** Are you passionate about creating unforgettable experiences and working outdoors? Join us at Chudleigh's Farm, where our journey began on the family apple farm in...

  • Customer Service Coordinator

    3 weeks ago

    Milton, Ontario, Canada ankush verma Full time

    We are seeking a highly skilled Customer Service Coordinator to join our team at Ankush Verma in Georgetown, Ontario.As a key member of our operations team, you will be responsible for efficiently handling night shifts and providing exceptional customer service.With a minimum of 1 year of dispatching experience, you will possess strong communication and...

  • Custom Steel Fabrication Coordinator

    2 months ago

    Milton, Canada Solex Ltd. Full time

    **Job Summary** **Duties** - Estimate, Coordinate and design with CAD. - Supervise and lead the fabrication team in assembling custom fabrications and other components according to project specifications. - Ensure all fabrication activities comply with safety regulations and company policies. - Read and interpret blueprints, schematics, and technical...

  • Rental Coordinator

    2 days ago

    Milton, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    **Battlefield Equipment Rentals** (a division of _**Toromont Industries Ltd**_.), is currently seeking individual for our **Milton **location for the following challenging opportunity. **Rental Coordinator** Battlefield Equipment Rentals has an immediate requirement for a Rental Coordinator in our **Milton **location. This is a fast-paced, constantly...

  • Customer Care Coordinator

    2 months ago

    Milton, Canada Lindvest Properties Limited Full time

    **Job Summary** The Customer Care Coordinator represents the front-line of support for clients once the home has been purchased. This includes ensuring that customers are satisfied with the quality of the products, coordinating trades and service technicians to attend to deficiencies in a timely manner, handling warranty issues pertaining to the home and...

  • Customer Care Representative

    6 months ago

    Milton, Canada Lineage Logistics Full time

    The Customer Service Representative plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a...

  • Surface Logistics Coordinator

    3 days ago

    Milton, Canada KINTETSU WORLD EXPRESS Full time

    **LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** **WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These...

  • Logistics Coordinator

    4 months ago

    Milton, Canada Slingshot Transportation, Inc Full time

    **Slingshot Transportation, Inc / Slingshot Brokers, Inc.** **- **_Driven for Excellence - Powered by People_ - **We have an exciting opportunity for a Logistics Coordinator to join our growing logistics team in Milton Ontario. **_ - **Compensation**:_$50,000-$60,000 depending on experience, plus monthly commissions - **Shift**:_Mon-Fri 08:30 to 17:30,...

  • Rental Coordinator

    7 months ago

    Milton, Canada Battlefield Div of Toromont Ind Ltd Full time

    **Battlefield Equipment Rentals** **(a division of **Toromont Industries Ltd**.), one of Canada’s premiere Construction Rental Companies, has an immediate requirement for a Rental Coordinator in our Milton location. This is a fast-paced, constantly growing branch, which relies on our team-oriented atmosphere to help maintain and build our customer base....

  • Customer Service Representative

    3 days ago

    Milton, Canada UPLevel Full time

    **Who We Are**: We've been nominated for Canada's Most Admired Corporate Cultures, shortlisted for Canada’s Top 100 Employers, in business for more than 50 years and Employee Experience is a very special focus for us. Our average staff tenure at our head office is 8.9 years and we truly care for and appreciate our work family. Come See! **Who Are We...

  • Shipping Coordinator

    2 months ago

    Milton, Canada Keter North America Full time

    **Shipping Coordinator** Shift: Days (8 hours) Pay: $20.60 / hour **Location: Milton, ON** **About Keter**: Keter Plastic is one of the world’s leading manufacturers and marketers of resin-based household and garden consumer products. With a focus on innovation driven by consumer insight, Keter provides an impressive range of furniture, storage and...

  • Event Coordinator

    3 months ago

    Milton, Canada Champs Family Entertainment Centre Full time

    **About us** Champs Family Entertainment Centre is a business in Milton, ON L9T 1Y8. A big entertainment complex with bowling, arcade games, billiards, axe throwing or just hanging out with friends, Champs FEC has something for everyone... **Event Coordinator Job Description** As an Event Coordinator, you’ll be responsible for creating memorable...

  • Dispatch Customs Coordinator

    7 months ago

    Milton, Canada ONE For Freight Full time

    **Core capabilities** - Extreme Ownership of the Professional Driving Team - Understand & Uphold the defined ONE For Freight Value Parameters: - Meet and/or Exceed On-Time Service Expectations - Proactively Communicate - Adhere to the Core Values & Guiding Principles - Exceed Defined Contribution Margins - Sole Point of Contact for Assigned Clients - Solve...

  • Customer Service Advisor

    7 months ago

    Milton, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Pride Fleet Solutions is seeking to hire a FULL-TIME, On-Site **Customer Service Advisor** for the location Milton. Key Responsibilities: - Greet customers and provide a welcoming and professional first point of contact. - Listen to customer concerns...

  • Slotting Coordinator

    2 months ago

    Milton, Canada SYSCO FOOD SERVICES Full time

    **Slotting Coordinator** - Reports To Regional Slotting Manager Location Milton, ON Type Full-time, permanent Closing Date November 11, 2024 **Company Overview** Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and...

  • Customer Service

    18 hours ago

    Milton, Canada The MEARIE Group Full time

    **JOB TITLE: SENIOR CLERK - CUSTOMER SERVICE / BILLING** **WHO WE ARE** Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities. Milton Hydro’s Vision is progressive and forward-looking - creating new customer and community possibilities for a...

  • Customer Service Representative

    3 days ago

    Milton, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Customer Service Representative

    4 months ago

    Milton, Canada CBM Ltd Full time

    At CBM Ltd. we have a vacancy for a Customer Service Representative at our facility in Milton, Ontario. This position performs customer service, order management, traffic and general sales support duties. **Standard Function** To maintain excellent customer service levels and timely communication with clients, sales and production. To ensure orders are...

  • Maintenance Coordinator

    4 months ago

    Milton, Canada SYSCO FOOD SERVICES Full time

    **Maintenance Coordinator** - Reports To Fleet & Facility Maintenance Manager Location Milton, ON Type Full-time, permanent Closing Date September 13, 2024 **Company Overview** Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants,...

  • Customer Service Administrator

    6 months ago

    Milton, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of...