Customer Service Representative

3 months ago

Milton, Canada CBM Ltd Full time

At CBM Ltd. we have a vacancy for a Customer Service Representative at our facility in Milton, Ontario. This position performs customer service, order management, traffic and general sales support duties.

**Standard Function**

To maintain excellent customer service levels and timely communication with clients, sales and production. To ensure orders are processed accurately and efficiently to provide prompt and effective service to customers and internal stakeholders. To provide timely follow-up and communication with clients to ensure delivery commitments are met.

**Description of Position**:

- Daily order processing, verify credit and acknowledging ship dates, invoicing and shipping.
- Organize and expedite shipments while planning for most economical and fastest route. Works closely with production to coordinate daily shipments and advises shipping of priorities.
- Maintain company database information as well as quote and customer feedback logs.
- Process return authorizations by issuing R. A’s, following up on merchandise, preparing invoices for repair and return or issue credits where applicable.
- Work closely with Sales, Operations and Finance.
- Process Visa/Mastercard transactions.
- Coordinate inbound and outbound freight as needed; prepare waybills, customs documents, maintain log for traffic, courier entries and reconcile freight bills.
- Support sales staff and provide general clerical work and assist with client accounts as required.
- Work with production regarding product availability, inventory of stock orders, coordinating ship dates etc.
- Assist with inside sales: cold calling, selling to dealers and following up on leads as required
- Assist with year-end inventory.
- Reception coverage and visitor sign in procedures.

**QUALIFICATIONS**:

- College or University Degree.
- Minimum 3-5 years of Customer Service experience in a manufacturing environment.
- Experience in a team environment; working well with others, demonstrating strong leadership and people skills.
- Excellent communication and interpersonal skills required. Pleasant telephone manner.
- Possess good judgment and able to solve customer issues and disputes in a professional and pleasant manner.
- Strong organizational and planning skills.
- Ability to handle multiple tasks and demands and work in a fast-paced environment.
- Ability to address customer issues and disputes.
- Good computer skills in Word, Excel and PowerPoint, Outlook and knowledge of MRP Systems is an asset.
- Willingness to grow in the job and department.
- Working Knowledge of transportation and customs documentation.
- Familiar with ISO Quality Standards.
- Team player willing to take on tasks to meet and exceed customer expectations.
- Knowledge of transportation, customs documentation.

Interested applicants should forward their resume to HR at CBM Ltd. We thank all applicants for their interest, however, only those selected for an interview will be contacted.CBM Ltd. is an equal opportunity employer. We are committed to providing a respectful, inclusive and accessible work environment where all employees can reach their potential.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Service Representative

    5 months ago

    Milton, Canada 511 Food Service Full time

    This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is...

  • Customer Service Representative

    3 weeks ago

    Milton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers at our food counter. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring a positive customer experience.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer...

  • Customer Service Representative

    5 months ago

    Milton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    3 weeks ago

    Milton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a highly organized and customer-centric Customer Service Representative to join our team at beBee Professionals in Milton. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process...

  • Customer Service Representative

    1 month ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Job Title: Customer Service Representative - ContractWe are seeking a skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to work with a global leader in stone wool solutions.Your Role:As a Customer Service Representative, you will be the frontline of...

  • Customer Service Representative

    1 month ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Job Title: Customer Service Representative - ContractWe are seeking a skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to work with a global leader in stone wool solutions.Your Role:As a Customer Service Representative, you will be the frontline of...

  • Customer Service Representative

    3 weeks ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process and respond to customer inquiries and requests in a timely...

  • Customer Service Representative

    5 months ago

    Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...

  • Customer Service Representative

    1 month ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ROCKWOOL Group. This is a contract position for a duration of 6 months.This is a fully on-site role in our Milton, ON head office. Working hours for this role are 8:30am - 5pm or 9:30am to 6pm Monday through Friday.As a Customer...

  • Customer Service Representative

    1 month ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Job Title: Customer Service Representative - ContractWe are seeking a skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to work with a global leader in stone wool solutions.Your Role:As a Customer Service Representative, you will be the frontline of...

  • Customer Service Representative

    1 month ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    Job Title: Customer Service Representative - ContractWe are seeking a skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to work with a global leader in stone wool solutions.Your Role:As a Customer Service Representative, you will be the frontline of...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Fix Network Full time

    **Ready to shift gears for a fast-paced career ?** Fasten your seatbelts,** Fix Network** is in the fast lane and we're looking for talent who likes to put their foot on the gas ! At Fix Network, we build highways of connection! If you're passionate about customers relations and thrive in a dynamic environment where you can make a real impact, you might...

  • Customer Service Representative

    3 months ago

    Milton, Canada US_Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    5 months ago

    Milton, Canada Teddy Grocery Imports Inc. Full time

    At Teddy Grocery Imports, we specialize in providing premium imported groceries to our customers, offering a diverse range of products to meet their culinary needs. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Position Overview**: As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    5 months ago

    Milton, Canada Riptide Full time

    **Company Description** Riptide is Canada’s best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards...

  • Customer Service Representative

    3 days ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...

  • Customer Service Representative

    5 months ago

    Milton, Canada EMCO Corporation Full time

    Job Description Our  Customer Service Representatives (CSR)  love to interact with and help solve customers’ problems! They genuinely care for each customer and are confident at troubleshooting and investigating issues when they don’t have enough information to resolve a question or complaint. Our CSRs are skilled at generating meaningful...

  • Customer Service Representative

    2 months ago

    Milton, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing orders, and resolving any issues that may arise.Key ResponsibilitiesProcess orders received via...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Billyard Insurance Group - Milton Full time

    **Job Summary** Customer Service Representative Billyard Insurance Group - Milton Full Time Hybrid | Milton, ON, Canada **About Us** **Billyard Insurance Group (BIG) Milton** is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and...