Customer Service Representative

4 months ago

Milton, Canada CBM Ltd Full time

At CBM Ltd. we have a vacancy for a Customer Service Representative at our facility in Milton, Ontario. This position performs customer service, order management, traffic and general sales support duties.

**Standard Function**

To maintain excellent customer service levels and timely communication with clients, sales and production. To ensure orders are processed accurately and efficiently to provide prompt and effective service to customers and internal stakeholders. To provide timely follow-up and communication with clients to ensure delivery commitments are met.

**Description of Position**:

- Daily order processing, verify credit and acknowledging ship dates, invoicing and shipping.
- Organize and expedite shipments while planning for most economical and fastest route. Works closely with production to coordinate daily shipments and advises shipping of priorities.
- Maintain company database information as well as quote and customer feedback logs.
- Process return authorizations by issuing R. A’s, following up on merchandise, preparing invoices for repair and return or issue credits where applicable.
- Work closely with Sales, Operations and Finance.
- Process Visa/Mastercard transactions.
- Coordinate inbound and outbound freight as needed; prepare waybills, customs documents, maintain log for traffic, courier entries and reconcile freight bills.
- Support sales staff and provide general clerical work and assist with client accounts as required.
- Work with production regarding product availability, inventory of stock orders, coordinating ship dates etc.
- Assist with inside sales: cold calling, selling to dealers and following up on leads as required
- Assist with year-end inventory.
- Reception coverage and visitor sign in procedures.

**QUALIFICATIONS**:

- College or University Degree.
- Minimum 3-5 years of Customer Service experience in a manufacturing environment.
- Experience in a team environment; working well with others, demonstrating strong leadership and people skills.
- Excellent communication and interpersonal skills required. Pleasant telephone manner.
- Possess good judgment and able to solve customer issues and disputes in a professional and pleasant manner.
- Strong organizational and planning skills.
- Ability to handle multiple tasks and demands and work in a fast-paced environment.
- Ability to address customer issues and disputes.
- Good computer skills in Word, Excel and PowerPoint, Outlook and knowledge of MRP Systems is an asset.
- Willingness to grow in the job and department.
- Working Knowledge of transportation and customs documentation.
- Familiar with ISO Quality Standards.
- Team player willing to take on tasks to meet and exceed customer expectations.
- Knowledge of transportation, customs documentation.

Interested applicants should forward their resume to HR at CBM Ltd. We thank all applicants for their interest, however, only those selected for an interview will be contacted.CBM Ltd. is an equal opportunity employer. We are committed to providing a respectful, inclusive and accessible work environment where all employees can reach their potential.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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