Employment Consultant

7 months ago

Agassiz, Canada Agassiz Harrison Community Services Full time

**Employment Consultant / Job Developer**

**(29 hours per week - Permanent)**

**Position Overview**

Agassiz-Harrison Community Services Society (AHCSS) team members are supported and expected to work as part of a team aligned with a shared goal of providing high quality service to clients, employers, the community, and the Ministry. Each AHCSS team member uses strong communication and coordination skills and shares knowledge to work impactfully within a cross functional team of AHCSS staff and service delivery partners responsible for excellence in client service. All team members are responsible for the quality of our face-to-face and virtual interactions, for the promotion of WorkBC services, for providing outreach to various locations in the catchment and for supporting community engagement activities. At AHCSS, we are flexible and agile, and we prioritize client service while ensuring contract and policy compliance - this is reflected in the day-to-day tasks, our scheduling, and our support of one another. Strong relationships, developed and maintained through mutual respect and caring, characterize our team.

The Employment Consultant / Job Developer assists Clients from all inclusion groups to find and maintain employment. This role ensures successful outcomes for the Client while ensuring all contract deliverables are achieved. Case Management is a collaborative process between the WorkBC Contractor and a Client. The WorkBC Contractor will work with the Client and provide ongoing support to the Client as they progress to achieve goals and objectives in the Client's Action Plan. The process of Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated and recognize and build their skills, strengths, and abilities.

**Key Responsibilities.**

**Case Management**
- Conduct a Client Needs Assessment with eligible Clients, as the first step in Action Plan development and Case Management to understand and document the Client's employment-related strengths, needs, abilities, skills, and other relevant employment-related factors to determine the Client's level of employment readiness and employment service needs.
- Where required, coordinate the completion of a Disability Related Employment Needs Assessment (DRENA) or other specialized assessments to understand Client's unique strengths, needs, capabilities and employment-related considerations to help identify a realistic Employment Goal or Community Attachment.
- Develop an Action Plan (and revise as required) for each assigned Client, reflecting each Client's strengths, employment considerations and employment service needs.
- Overall responsibility for the management of assigned Client case files in the primary information system (ICM), this includes documenting Client processes, eligibility determination, and tracking and recording Client progress and results.
- Gain the Client’s commitment and engagement to fully participate in Case Management and develop and revise their Action Plans as needed. Collaborate with other organizations as necessary to coordinate a Client’s Action Plan Services and Financial Supports.
- Support Clients with awareness and community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate.
- Perform Client monitoring while participating in specialized services (includes liaison with specialized members of the service delivery team) to verify client engagement, ensure documentation requirements are being met, and to perform general oversight activities.
- Upon a Client being ready to commence a job search, work with the Client to create an individualized job search plan ensuring that this is documented and related documents are uploaded to ICM.
- Support assigned Clients to conduct activities or receive supports as outlined within their job search plan.
- Provide individualized Job Sustainment support to Clients and employers when the Client requires on-the-job support and guidance to successfully maintain their employment, work experience, or community attachment.

**Job Developer**
- Develop a plan that details the activities the Client will undertake while participating in Job Development Services. The plan must include the level of follow-up determined appropriate prior to providing this intensive level of service.
- Primary Job Development services include:

- working with Clients to establish potential employment opportunities
- providing individualized job marketing to employers
- arranging interviews and supporting Clients at job interviews as required; and,
- assisting the client in negotiating job terms and conditions
- Provision of Job Coaching and Job Maintenance support ensuring an

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