Employment Resource Advisor

5 months ago

Agassiz, Canada Agassiz Harrison Community Services Full time

**EMPLOYMENT RESOURCE ADVISOR**

**(30 hours per week - Permanent)**

**Position Overview**

Agassiz-Harrison Community Services (AHCS) team members are supported and expected to work as part of a team aligned with a shared goal of providing high-quality service to clients, employers, the community, and the Ministry. Each AHCS team member uses strong communication and coordination skills and shares knowledge to work impactfully within a cross-functional team of AHCS staff and service delivery partners responsible for excellence in client service. All team members are responsible for the quality of our face-to-face and/or virtual interactions, for the promotion of WorkBC services, for providing outreach to various locations in the catchment, and for supporting community engagement activities. At AHCS, we are flexible and agile, and we prioritize client service while ensuring contract and policy compliance - this is reflected in our day-to-day tasks, our scheduling, and our support of one another. Strong relationships, developed and maintained through mutual respect and caring, characterize our team.

The Employment Resource Advisor assists clients in the Agassiz WorkBC resource area; ensuring all clients receive a high level of satisfaction and are provided with a consistent, professional, and welcoming environment. This role provides clients with the information, tools, and resources to enable them to undertake job search, career planning, self-assessment, labour market research, or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This role liaises with Employment Consultants and other staff to ensure that all services offered in the Self-Serve client resource area are current and appropriate to the community and for client needs. This role also performs various financial and scheduling tasks related to client participation in services.

**Key Responsibilities**
- Support client completion of a Preliminary Needs Assessment for all clients accessing self-serve or case management services through the online Employment Services portal.
- Provide resource area orientations and support clients with employment services and supports, including computer workstations with internet access, relevant software programs for job search, resume writing, access to labour market Information, photocopying, scanning and faxing.
- Support clients in registering for self-serve job search workshops.
- Source and maintain inventory of financial supports, track and record all aspects of clients’ financial supports provided by Agassiz WorkBC.
- Process and provide invoices, in a timely manner, to the AHCS accounting administrator.
- Assist in taking job posting information from employers and post to social media, job board and share with applicable clients.
- Assist in checking WorkBC website and online resources daily for up-to-date job postings and maintain in-house job board.
- Assist in writing posts and monitoring comment activity for Agassiz WorkBC Facebook and Instagram pages.
- Contact clients to check in and remind them of upcoming appointments, workshops and provide general reception duties as required.
- Maintain client online files in real time to keep all forms of contact up to date.
- Maintain outlook calendar for all office team members and auxiliary office and boardroom bookings.
- Participate in AHCS Occupational Health and Safety Program.
- Perform other duties as may be assigned and/or required.

**Skills and Abilities**:

- Solid understanding of confidentiality and other professional codes of conduct.
- Strong computer literacy especially Microsoft Office suite.
- Ability to work well with others and in a collaborative team setting.
- Good interpersonal skills coupled with strong verbal and written communication skills.
- Excellent administrative and organizational skills and ability to work independently and prioritize tasks effectively.
- Proficient using various social media platforms.

**Preferred skills and abilities**:

- Experience working with individuals with complex barriers and a broad range of cultural backgrounds is considered an asset.
- In-depth understanding of job search techniques, career development, and issues relating to unemployment.
- Knowledge of the Agassiz-Harrison labour market, community resources, government programs and employability skills and duties related to local employment sectors.
- Strong understanding of office financial procedures.
- Experience with WorkBC Integrated Case Management (ICM) is considered an asset.
- Proficiency in a second language.

**Education and certifications**:

- Applicants must possess either a post-secondary degree, diploma, or certificate in a related field OR demonstrated equivalent experience.

**Hours of Work**:
Monday: 9:00 am to 4:30 pm

Tuesday: 9:00 am to 4:00 pm

Wednesday: 9:00 am to 3:30 pm

Thursday: 9:00 am to 3:30 pm

Frida

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