General Manager, Acute Healthcare

6 months ago

North York, Canada Compass Group USA Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Compass One?** Imagine belonging to a team that delights in the power of healing and bringing out the best in others. Working in the healthcare food industry is amazing, because you can have a positive impact every day—on medical professionals, patients and visitors. This is so much more than a job. This is an opportunity to change lives—one day at a time. Join us.

**Location: NORTH YORK GENERAL HOSPITAL, 400+ bed accute care facility**

**Job Summary**:
Now, if you were to come on board as a **General** **Manager**, we’d ask you to do the following for us:

- Oversee Support Services department including housekeeping, waste, patient transport and call center.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, and client.
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Active participation in the Health and Safety Committee for the facility.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Ensure all staff is appropriately trained in and follow infection control programs.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure completion of all Compass internal programs, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Act as the main liaison with the Environmental Public Health Officer and other regulatory bodies, as applicable as it relates to environmental services.
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for environmental special projects.
- Build strong relationships with leadership to ensure that our needs are considered and supported.
- Manage, coach and develop teams within different departments.

Think you have what it takes to be a **General** **Manager**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 5+ years of management experience in acute healthcare, facilities, environmental services or related.
- Expereince managing large, diverse teams.
- Post-secondary education an asset.
- Excellent communication skills, both verbal and written.
- Ability to take a hands on approach when needed.
- Ability to lead multiple teams within different locations.
- A good business acumen that enables you to quickly understand and deal with unusual situations leading to a favourable outcome.
- Proficient computer skills, specifically with Windows.
- Proven excellence in fiscal management of departmental budgets, contracts and project costs.
- Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines.
- Current with the latest innovative trends in environmental services.
- Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.
- Excellent verbal and written communication skills.
- Excellent organizational and people skills

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