General Manager, Support Services, Healthcare

4 months ago

North York, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Compass One?** Imagine belonging to a team that delights in the power of healing and bringing out the best in others. Working in the healthcare food industry is amazing, because you can have a positive impact every day—on medical professionals, patients and visitors. This is so much more than a job. This is an opportunity to change lives—one day at a time. Join us.

**Job Summary**:

- Now, if you were to come on board as a General Manager, Support Services, Quinte Health, we’d ask you to do the following for us:

- Oversee operations in all Support Services areas, including: Food Services, Hospitality Services which includes (Housekeeping, waste, patient transport, laundry, organizational setups and moves), Print Shop and Mailroom, Facilities Services and Maintenance, Switchboard and Resource Centre, Biomedical Services as well as supporting Vending and Retail Services where required.
- Ensure the provision of services to the client sites are at high standards and implement efficiencies as required to maintain high levels of service.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all staff.
- Complete a monthly summary and reporting for the Compass Quality Assurance Program and submit it to the District Manager, Regional Director, and client.
- Conduct weekly, monthly and periodic quality assurance audits in the program and follow up with the department manager.
- Attend client meetings as applicable to the program.
- Attend committees as applicable to the program
- Assist in the review and revision of policies, procedures and contracts as applicable to the program
- Ensure all staff are appropriately trained in and follow infection control programs and safety programs.
- Participate in the budgeting process and the ongoing financial management of the Support Services departments
- Ensure completion of all Compass internal programs, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Recommend resources, equipment and supplies needed for all department operations.
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Build strong relationships with leadership to ensure that our needs are considered and supported.
- Manage, coach and develop teams within different departments.

Think you have what it takes to be a General Manager, Support Services at Quinte Health? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 7+ years of management experience in acute healthcare, facilities, environmental services or related.
- Experience managing large, diverse teams.
- Post-secondary education an asset.
- Excellent communication skills, both verbal and written.
- Ability to lead multiple teams within different locations.
- A good business acumen that enables you to quickly understand and deal with unusual situations leading to a favorable outcome.
- Proficient computer skills, specifically with Windows, MS Suite.
- Proven excellence in fiscal management of departmental budgets, contracts and project costs.
- Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines.
- Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.

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